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Dreams Puerto Morelos Resort & Spa - All Inclusive

4.5 star property
Hyatt Ziva Riviera Cancun offers nine refreshing pools, Asian cuisine, and kayaking adventures while children enjoy dedicated play areas and activities

Choose dates to view prices

This all-inclusive beachfront resort offers relaxation and adventure. Enjoy Pilates, kayaking, or the free water park. With ten unique restaurants, a spa with deep-tissue massages, and impressive pools, it's perfect for families.

Reviews

7.6 out of 10
Good

Popular amenities

  • Hot tub
  • Breakfast included
  • All inclusive
  • Pet friendly
The current price is P16,410
P20,096 total
includes taxes & fees
Apr 21 - Apr 22

Room options

Available filters for rooms
Showing 26 of 26 rooms

View all photos for Suite Junior with Garden View

Living area

Suite Junior with Garden View

  • 62 sq m
  • Sleeps 4

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Bathroom

Suite Junior with Garden View

  • 62 sq m
  • Sleeps 4

View all photos for Suite Junior with Ocean View

Living area

Suite Junior with Ocean View

  • 64 sq m
  • Sleeps 4

View all photos for Suite Junior with Ocean View

Bathroom

Suite Junior with Ocean View

  • 64 sq m
  • Sleeps 4

View all photos for Suite Junior with Pool View

Living area

Suite Junior with Pool View

  • 64 sq m
  • Sleeps 4

View all photos for Suite Junior with Pool View

Bathroom

Suite Junior with Pool View

  • 64 sq m
  • Sleeps 4

View all photos for Suite Junior with Ocean View

Premium bedding, minibar, in-room safe, desk

Suite Junior with Ocean View

  • 64 sq m
  • Sleeps 4

View all photos for Suite Junior with Ocean View

Bathroom

Suite Junior with Ocean View

  • 62 sq m
  • Sleeps 4

View all photos for Suite Junior with Ocean View

Premium bedding, minibar, in-room safe, desk

Suite Junior with Ocean View

  • 64 sq m
  • Sleeps 4

View all photos for Suite Junior with Ocean View

Bathroom

Suite Junior with Ocean View

  • 64 sq m
  • Sleeps 4

View all photos for Suite Master with Ocean View

Living area

Suite Master with Ocean View

  • 102 sq m
  • Sleeps 2

View all photos for Suite Master with Ocean View

Premium bedding, minibar, in-room safe, desk

Suite Master with Ocean View

  • 128 sq m
  • Sleeps 4

View all photos for Junior Suite Tropical View Double

Premium bedding, minibar, in-room safe, desk

Junior Suite Tropical View Double

8.6 out of 10
Excellent
(32 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Tropical View King

Premium bedding, minibar, in-room safe, desk

Junior Suite Tropical View King

7.8 out of 10
Good
(19 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View Double

Premium bedding, minibar, in-room safe, desk

Preferred Club Junior Suite Ocean View Double

  • Sea view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean View King

Premium bedding, minibar, in-room safe, desk

Preferred Club Junior Suite Ocean View King

8.0 out of 10
Very good
(3 reviews)
  • Sea view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Master Suite Ocean Front King

Premium bedding, minibar, in-room safe, desk

Preferred Club Master Suite Ocean Front King

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Pool View Double

Premium bedding, minibar, in-room safe, desk

Junior Suite Pool View Double

7.6 out of 10
Good
(5 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Pool View King

Premium bedding, minibar, in-room safe, desk

Junior Suite Pool View King

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front Double

Premium bedding, minibar, in-room safe, desk

Preferred Club Junior Suite Ocean Front Double

  • Sea view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean Front King

Premium bedding, minibar, in-room safe, desk

Preferred Club Junior Suite Ocean Front King

  • Sea view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Water Park View Double

Premium bedding, minibar, in-room safe, desk

Junior Suite Water Park View Double

  • Park view
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Junior Suite Water Park View King

Premium bedding, minibar, in-room safe, desk

Junior Suite Water Park View King

7.0 out of 10
Good
(4 reviews)
  • Park view
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Suite Master

Premium bedding, minibar, in-room safe, desk

Suite Master

  • 128 sq m
  • Sleeps 4

View all photos for Suite Junior

Living area

Suite Junior

  • Sleeps 3

View all photos for Suite Junior

Premium bedding, minibar, in-room safe, desk

Suite Junior

  • Sleeps 4
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About the neighborhood

Located in Puerto Morelos, Dreams Puerto Morelos Resort & Spa - All Inclusive is near the beach. Moon Palace Golf Club and Riviera Cancun Golf Resort are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Xoximilco. Traveling with kids? Consider Arrecife de Puerto Morelos National Park, or check out an event or a game at El Rey Polo Country Club. Explore all the area has to offer with mountain biking, cave exploring, and ecotours. Visit our Puerto Morelos travel guide
Map
Bahia de Petempich, SM 12, MZ 31, Lote 14-02, Puerto Morelos, QROO, 77580

What's nearby

  • Arrecife de Puerto Morelos National Park
    Arrecife de Puerto Morelos National Park
    1 min drive - 0.4 km
  • Puerto Morelos beach Mayan riviera Caribbean sea
    Puerto Morelos Beach
    7 min drive - 3.2 km
  • Ojo de Agua Beach
    Ojo de Agua Beach
    10 min drive - 5.7 km
  • Cancun_PuertoMorelosTownSquare_6260342163
    Puerto Morelos Town Square
    10 min drive - 6.1 km
  • Petempich Bay
    6 min drive - 2.2 km

Getting around

  • Cancun Intl. Airport (CUN)
    41 min drive

Restaurants

  • Bistro El Beso
    17 min drive
  • Blue Moon
    16 min drive
  • Le Chique
    4 min walk
  • Swim Up Bar
    16 min drive
  • Preferred Club Bar
    7 min drive

About this property

Dreams Puerto Morelos Resort & Spa - All Inclusive

Luxury all-inclusive property near Puerto Morelos Beach
Consider a stay at Dreams Puerto Morelos Resort & Spa - All Inclusive and take advantage of a free breakfast buffet, free water park access, and 3 poolside bars. Active travelers can enjoy fitness classes, Pilates, and paddleboards at this property. Treat yourself to a manicure/pedicure, aromatherapy, or a body wrap at the onsite spa. Be sure to enjoy Asian cuisine at one of the 10 on-site restaurants. Yoga classes are offered at the 24-hour gym; other things to do include kayaking. Stay connected with free in-room WiFi, and guests can find other amenities such as a swim-up bar and a terrace.
You'll also find perks like:
  • 9 outdoor pools and a children's pool, along with a waterslide, cabanas, and sun loungers
  • Free self parking
  • Supervised childcare (surcharge), outdoor furniture, and tour/ticket assistance
  • An elevator, a 24-hour front desk, and a gift shop
  • Guest reviews speak highly of the family-friendly amenities, breakfast, and pool
Room features
All 437 rooms include comforts such as 24-hour room service and premium bedding, as well as perks like laptop-compatible safes and laptop-friendly workspaces. Guest reviews speak positively of the clean, spacious rooms at the property.
Extra conveniences in all rooms include:
  • Jetted tubs, rainfall showers, and designer toiletries
  • 55-inch Smart TVs with premium channels
  • Furnished balconies or patios, wardrobes/closets, and coffee/tea makers

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Aerobics
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

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  • Hot tub
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8.2 out of 10, Very Good, 2,168 reviews
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P23,988 total
includes taxes & fees
Apr 13 - Apr 14
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 10 restaurants
  • 3 poolside bars
  • 5 bars/lounges
  • A coffee shop/cafe
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Afthonia
  • Ki
  • Miyako
  • Rue de Rivoli
  • Vivace

Things to do

  • 24-hour gym
  • 9 outdoor pools
  • Arcade/game room
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Hot tub
  • Kayaking
  • Paddleboard
  • Pilates classes
  • Playground
  • Sauna
  • Steam room
  • Water sports equipment
  • Waterslide
  • Wine tasting room
  • Yoga classes

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • Free water park access
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 51,000 square feet of conference space

Outdoors

  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar in shower
  • Handrails in stairways
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • Banquet hall
  • Designated smoking areas
  • Lifeguards

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1300 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Food and water bowls are available

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Pet fee: MXN 1300 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Dreams Puerto Morelos Resort & Spa - All Inclusive have a pool?

Yes, this property has 9 outdoor pools and a children's pool.

Is Dreams Puerto Morelos Resort & Spa - All Inclusive pet-friendly?

Yes, Dreams Puerto Morelos Resort & Spa - All Inclusive allows dogs (limit 1 total) with a maximum weight of up to 22 lbs per pet. There's a fee of MXN 1300 per pet, per day. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Dreams Puerto Morelos Resort & Spa - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Dreams Puerto Morelos Resort & Spa - All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Dreams Puerto Morelos Resort & Spa - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include aerobics classes, water fitness classes, pilates classes, and more.

Where is Dreams Puerto Morelos Resort & Spa - All Inclusive located?

This family-friendly Puerto Morelos property is located near the beach, within 2 mi (3 km) of Petempich Bay and Puerto Morelos Beach. West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Xoximilco are also within 9 mi (15 km).

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Reviews

Dreams Puerto Morelos Resort & Spa - All Inclusive Reviews

7.6

Good

8.4

Cleanliness

7.8

Amenities

8.4

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 558 out of 1336 reviews
Rating 8 - Good. 333 out of 1336 reviews
Rating 6 - Okay. 197 out of 1336 reviews
Rating 4 - Poor. 114 out of 1336 reviews
Rating 2 - Terrible. 134 out of 1336 reviews

Reviews

Verified

8/10 Good

LIZETTE ANGEL

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No beach access
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Zoe Karen

Liked: Staff & service, amenities, property conditions & facilities
I love the energy of the staff there! Good food good service drinks everywhere! Will definitely come back
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Colby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful and very helpful staff! Great variety of activities and amenities. We had an amazing time!
Stayed 5 nights in Mar 2026
Verified

6/10 Okay

Gregory

Liked: Cleanliness, amenities
Great view, although the butler for the oceanfront preferred room was non existent and gave us the wrong restaurant info on the final day which was souring. I was also injured on Slide #1, avoid it, it’s a broken foot waiting to happen.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Ellyana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredibly helpful and friendly. Angel made our drinks every night and was the best! We would go back here just to visit him. We got engaged this trip and the concierge took the best care of us. Highly recommend for a family friendly resort!
Stayed 5 nights in Mar 2026
Verified

8/10 Good

Kaelan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, good food, great service, rooms are spacious, in good condition, walkable property - not too large. Disappointing that there was real beach on property, the ocean was unswimmable at the resort which was not conveyed in the resort information. Resort was very family friendly with nightly entertainment mostly geared towards entertaining the children, that was great fun!
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Darlin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 3 nights in Mar 2026
Verified

4/10 Poor

Karli

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Hurry up and wait for service here.
Stayed 7 nights in Feb 2026
Verified

6/10 Okay

jeanette

Liked: Cleanliness
Unfortunately we will not be going back to Dreams Puerto Morelos, we were really excited and had high expectations based on other reviews. Upon arrival the front desk ladies were not welcoming at all, they were rude from check in to check out, if you arrive earlier than 3 expect to be sent away until after 3 to be given your room and there is no bathroom that accommodates you to be able to change meanwhile you wait. Food at the buffet is mediocre, liquor is cheap tasting. The resort is pretty small so if you travel with younger kids a stroller is not necessary and good luck bringing it up and down the stairs as the elevators in the building are not working. The one good thing about this resort is the entertainment throughout the day targeted for families, this is more of a family oriented resort so everything closes at 11pm which is why I think you get room service. We really wanted to love this place but many workers and incidents in their restaurants made us not want to go back.
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Beatriz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was truly fantastic. The property offers multiple beautiful pools, consistently delicious food, and a team that delivers hospitality with genuine warmth. The staff made us feel welcome from the moment we arrived, and that level of service makes all the difference. It’s especially great for families with young children — the layout and amenities make it easy to relax while the kids have a blast. The only drawback was beach erosion limiting direct beach access, so we had to drive elsewhere to enjoy the shoreline. Not a dealbreaker, but something future guests should know. A personal highlight? The Aqua Therapy experience at the spa — absolutely worth it. A restorative, standout experience that elevated the entire trip. Overall, a memorable stay we’d gladly repeat.
Stayed 5 nights in Nov 2025
Verified

6/10 Okay

Kadezah

Liked: Staff & service
Resort small
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Syreeta

Liked: Cleanliness, amenities, property conditions & facilities
Ecerything was amazing!! The staff, cleanliness, loved the caramel cappuccino!! I would go back again. Waking up to the ocean view was the best.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Akilah

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful! Great food, and weather, but lots of kids!
Stayed 4 nights in Feb 2026
Verified

6/10 Okay

Mudan

The bedding is a bit damp
Stayed 4 nights in Feb 2026
Verified

2/10 Terrible

Anna

Disliked: Cleanliness, amenities, property conditions & facilities
The beach was nonexistent. When I did go in the ocean, I found a broken piece of glass and luckily didn’t step on it. Because of the lack of beach, the available chairs by the pools caused an insane situation of waking up at 6 AM just to get a chair by the pools. Only two of the restaurants were good out of six. This is none of the restaurants fill up. The hotel purposely leaves restaurant tables empty, causing longer waits, which is not a game you play at 6:00-8:00pm when people are hungry from a long day. In the room, the phone never worked. Nobody fixed it for six straight days, even though we told them every day. The bellhop was supposed to take our bags to our cab and the cab wasn’t there - hotel was slow on letting him in - and the bellhop came for the bags after our scheduled time to leave. Overall, the hotel is very bad at keeping appointments and schedules.
4 feet of sand in front of your feet on the beach at its widest
Stayed 5 nights in Feb 2026
Verified

8/10 Good

Candace Marie

Liked: Cleanliness, property conditions & facilities
The room was clean, and I had the best view I've ever had, with the pool and ocean right outside our balcony. The staff were really nice, especially Christian, the lifeguard at the waterslides. He was very kind and polite to my kids and I. The food was great at the a la cart restaurants, but the buffet food was just ok. The eggs were always runny, there was no butter for our waffles and pancakes, and there wasn't much variety. Every morning was the same food. The food at the Barefoot Grill was delicious though. Loved the coffee at the Coco Cafe and my kids really enjoyed the ice cream there every day too. One complaint I have is that my family and I only got a lounger chair by the pool once the entire 5 days we were there. People put their towels and belongings on the chairs at like 4 or 5am and then go back to bed, and don't go back to their lounger until like 8 or 9am. We were out by the main pool one day at 7am and every single lounger had already been "reserved." There needs to be some enforcement and stronger rules regarding this. Every day we sat on the cement beside the pool because there were no loungers available. You should have it where you have to hand in your towel by 8pm when the pool closes, and any towels or belongings on chairs from 8pm-8am will be removed. This will give everyone a fair chance of getting a place to sit. Absolutely ridiculous there are no rules around this. I saw and spoke to many other people regarding this and they were also angry and upset
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Rekha

Liked: Cleanliness, property conditions & facilities
Everything, the service, the food was top tier , the atmosphere was amazing and beautiful. We definitely would visit again
Stayed 2 nights in Feb 2026
Verified

6/10 Okay

Olena

Liked: Cleanliness, amenities, property conditions & facilities
There is absolutely no access to the oceans, no beach even though property is located on the water.
Stayed 7 nights in Nov 2025
Verified

8/10 Good

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
The rooms were clean, the food was excellent, the staff was generally excellent. It was impossible to get chairs to sit by the pool as they were all "taken" before 7am.
Stayed 6 nights in Feb 2026
Verified

2/10 Terrible

David

Disliked: Cleanliness, amenities, property conditions & facilities
Everything was extremely cheep the food the entertainment the cheapest alcohol you can get You couldn't make reservations at the restaurants and when you get there they tell you is over an hour wait The second biggest pool was closed and was out of service I needed to go to the pool every morning before 6 am or there would be no seats (sunrise is around 6:50 so everyone came at dark ) The soap and shampoo dispensers never filled Twice room service cleaned the room but didn't put any towels At the pool they start to threaten us if we leave the seats more then 30 minutes they will take all our belongings and give the seats to others He did even care when i asked to record him We couldn't stay in the pool more then 30 minutes we didn't want to loose our belongings or seats Tge worse experience ever
Stayed 6 nights in Feb 2026
Verified

4/10 Poor

Deborah Ann

Disliked: Amenities
Room fridge was only refilled one day. Staff was rode at checkout. The pos machines were not connecting so they said no pay your not getting off resort. VIP called is to see them. Wasted time. They told us we were preferred members and offered us things than when we went to use them they said they made a mistake and took it back. Not a pleasant experience
Stayed 4 nights in Feb 2026
Verified

8/10 Good

Khristinia

Liked: Cleanliness, amenities, property conditions & facilities
We stayed 6 nights Rooms were very clean, staff was nice. Spa treatment was amazing. My only complaint was there was an escape rooms for families to enjoy, not part of the resort. The price was $45 a person, which was fine by us. Our 2 girls wanted to play. They said it would be $90 so we paid with card but was charged $99, the next day we asked why. They explained they charge at 19 pesos. We told them everyone charge at 17 or 16 pesos. They said they don't that is why she said 1,710. Pesos. So if you want to enjoy the escape rooms, pay in dollars cash. Not in pesos, not by card. They will change you $9 extra.
Stayed 6 nights in Feb 2026
Verified

6/10 Okay

MARY

Liked: Cleanliness, amenities, property conditions & facilities
Perfect room , very clean ,amazing food. Only problem is that we got some vouchers to use for wine and it was 40$ .. when we bought the wine one night they told us we can apply the 40$ at ones toward the wine price when we check out, but when we checked out they told us we can only apply 10$ and we had to pay 40 usd $. I was not happy about that at all and marco was not very nice with us about it.
Stayed 5 nights in Feb 2026
Verified

8/10 Good

Aasia

Liked: Cleanliness, amenities, property conditions & facilities
Almost everything
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Raul

Liked: Cleanliness, amenities, property conditions & facilities
Very nice
Stayed 4 nights in Jan 2026