Puela Hotels

"Very good"

"It was great! The hotel is beautiful! The personnel was extra kind and careful, the food was great! "

"Very nice hotel in Baños. Beautiful pool and spa. Message was nice. Restaurant was good. "

"Soy mexicana y la impresión que me dejó este acogedor lugar fue maravillosa. El personal fue extremadamente amable y el hotel estaba impecablemente limpio y bien organizado. Lo recomiendo sinceramente."

"Maravilloso lugar, todo perfecto"

"Excellent service and very attentive staff!"

" We had river view room with hammock - AMAZING Great location around Banos & Waterfalls, room very clean, beds avg, breakfast delicious and front desk extremely helpful with all actions."

"Great service and experience "

"This is a boutique like hotel. The property is very clean. I can tell that they take pride with the upkeep of the place and the staff is very kind. The location is great; near a park, a bank, and many dining options…but I think location is the same for most all hotel accommodations in this town because you can pretty much walk to every single thing in the city from any given point. We arrived to the hotel very early, were allowed to leave our luggage and we went to have breakfast at a nearby restaurant, returned to the hotel and sat in the lobby area (we were exhausted), a lady who I believe to be the owner stopped by and allowed us to check in early. Thank goodness for her. We really appreciated that. My only real issue was the water in the bathroom; we stayed in RM308. The water was always freezing from the sink (no hot or warm water there) and the shower water was a hassle to regulate, either extremely cold or scolding hot, I had to turn it off and on, off and on to complete my shower, because warm water only lasted about 90 seconds before going to either, too cold or too hot. There is also a condensation issue in the bathroom; everything (from the walls, mirror, toilet, sink, etc.) stayed wet, for several hours. I think a humidifier, or a way to crack open a window (in the bathroom), could help solve that problem. However, if I did ever return to Baños, I would still consider staying at Hotel Agave again. "