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Hotel Palace Puebla

3.0 star property
Colonial hotel with free valet parking and a 24-hour front desk

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Photo gallery for Hotel Palace Puebla

Enter a clean and contemporary lobby with a modern staircase, framed artwork, and a reception desk.
Two single beds with dark bedding and white towels, a compact workspace with a desk and chair, and modern pendant lights.
Enjoy communal dining in this welcoming space with multiple tables and chairs.
Classic architecture meets modern design in this historic building with a retail space on the ground floor.
Welcome to our hotel lobby, featuring a clean design, potted plants, and a reception desk.

Popular amenities

  • Bar
  • Breakfast available
  • Parking included
  • Room service
  • 24/7 front desk
  • Housekeeping

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Standard Room, 2 Double Beds

1 bedroom, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds

9.6 out of 10
Exceptional
(7 reviews)

Highlights

Flat-screen TV
Fan
Separate bedroom
Hair dryer
Private bathroom
Satellite channels
Laptop workspace
Daily housekeeping
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed

1 bedroom, desk, laptop workspace, iron/ironing board

Standard Room, 1 Double Bed

9.0 out of 10
Wonderful
(18 reviews)

Highlights

Flat-screen TV
Fan
Separate bedroom
Hair dryer
Private bathroom
Satellite channels
Laptop workspace
Daily housekeeping
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Map
2 ORIENTE NUMERO 13, Puebla, PUE, 72000

What's nearby

  • Zócalo de Puebla - 2 min walk - 0.2 km
  • Puebla Cathedral - 3 min walk - 0.3 km
  • Puebla Convention Center - 8 min walk - 0.8 km
  • Centro Expositor - 5 min drive - 2.7 km
  • Angelopolis Commercial Center - 7 min drive - 5.6 km

Getting around

  • Puebla–Cholula Tourist Train Terminal - 6 min drive
  • Puebla Intl. Airport (PBC) - 43 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Hotel Royalty Centro - ‬2 min walk
  • ‪Antigua Taqueria la Oriental - ‬2 min walk
  • ‪El Globo - ‬2 min walk
  • ‪Antigua Taquería la Oriental - ‬2 min walk

About this property

Hotel Palace Puebla

Hotel near Zócalo de Puebla
Located close to Puebla Cathedral and Puebla Convention Center, Hotel Palace Puebla provides an art gallery on site, a shopping mall on site, and a bar. In addition to a restaurant, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Free self parking and valet parking
  • Breakfast (surcharge), a 24-hour front desk, and concierge services
  • Tour/ticket assistance, smoke-free premises, and an elevator
Room features
All 60 rooms have comforts such as laptop-friendly workspaces, in addition to amenities like free WiFi.
Other amenities include:
  • Bathrooms with hair dryers
  • 32-inch flat-screen TVs with satellite channels
  • Fans, daily housekeeping, and desks

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily on-the-go breakfast available 7:30 AM to noon for a fee: MXN 100 to 250 for adults and MXN 100 to 250 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Things to do

  • Art gallery
  • Shopping mall

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible bathtub
  • Elevator (31 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (26 inches high)
  • Lever door handles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Built in 1970
  • Colonial architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Desk
  • Fan
  • Iron/ironing board on request
  • Laptop workspace
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 6:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for to-go breakfast: approximately MXN 100 to 250 for adults, and MXN 100 to 250 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Hotel Palace Puebla
Palace Puebla
Hotel Palace
Hotel Palace Puebla Hotel
Hotel Palace Puebla Puebla
Hotel Palace Puebla Hotel Puebla

Frequently asked questions

Is Hotel Palace Puebla pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Palace Puebla?

Self parking and valet parking are free at this property.

What time is check-in at Hotel Palace Puebla?

Check-in start time: 2:00 PM; Check-in end time: 6:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Palace Puebla?

Check-out is at noon.

Where is Hotel Palace Puebla located?

Located in Puebla Historic Center, this hotel is within a 10-minute walk of Zócalo de Puebla, Puebla Cathedral, and Puebla Convention Center. Fort Loreto and Centro Expositor are also within 3 mi (5 km). Puebla–Cholula Tourist Train Terminal is 22 minutes by foot.

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Hotel Palace Puebla Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 172 out of 425 reviews
Rating 8 - Good. 146 out of 425 reviews
Rating 6 - Okay. 62 out of 425 reviews
Rating 4 - Poor. 20 out of 425 reviews
Rating 2 - Terrible. 25 out of 425 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location you can get to the zocalo and Mercado in just about 5 minutes walk
Stayed 1 night in Jul 2025

8/10 Good

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Jul 2025

10/10 Excellent

Jose Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay.
Stayed 6 nights in Feb 2023

4/10 Poor

Francisco

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
I just stayed one night because it didn't worth the money that i paid, and i was planning to stay 5 nights , no recommend
Stayed 5 nights in Apr 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Jan 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to all and a very good price

I speak Spanish, I sensed many staff did not. It was nice to have the restaurant. My room had a fan and I used it every day. It would not cost much for the hotel to put them over the beds. On Friday, Sat all the people came from Mexico city. They were lively but respectful, you could sleep. The bed was firm but comfortable. T.V reception was not good. The towels were 100 cotton very nice. The elevator was fast.
Stayed 4 nights in Apr 2025

8/10 Good

Augusto

Liked: Staff & service, property conditions & facilities
Ok
Stayed 1 night in Jan 2025

10/10 Excellent

Ricardo

Liked: Staff & service, amenities, property conditions & facilities
amables, lugar seguro y limpio
Stayed 2 nights in Jun 2025

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar limpio, buena atención, seguridad pasa dejar el auto, queda muy cerca del centro
Stayed 3 nights in Jul 2025

8/10 Good

alberto

Stayed 2 nights in Jul 2025

10/10 Excellent

Heriberto

Liked: Cleanliness, amenities, property conditions & facilities
Todo agradable
Stayed 2 nights in Jun 2025

10/10 Excellent

Alex

Liked: Cleanliness, amenities, property conditions & facilities
Todo perfecto
Stayed 2 nights in Jun 2025

6/10 Okay

matteo

La posizione
Stayed 1 night in Jun 2025

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar que tiene este hotel es muy accesible, ya que se encuentra en el corazón de Puebla. Las personas que atienden son muy amables. El cuarto que nos asignaron , era muy comodo, tenía internet, agua caliente, secadora de cabello , conectores, una mesita para trabjar, suena sencillo, pero no todos los hoteles tienen estos elementos, espero volver para poder quedarme de nuevo ahí.
Stayed 1 night in Jun 2025

10/10 Excellent

Ricardo Amín

Liked: Cleanliness, amenities, property conditions & facilities
Todo muy bien...muy limpio...muy amables....restaurant al 100%
Stayed 4 nights in Jun 2025

8/10 Good

Omar

Liked: Staff & service, amenities
Buena relación calidad-precio en este hotel.
Stayed 1 night in Apr 2025

2/10 Terrible

JESUS

Me robaron dentro de mi vehiculo dos navajas, a la hora que deje mi vehículo para estacionarlo y el hotel no se hace responsable. No recomiendo dejar que lo estacionen, te roban lo que dejes dentro.
Stayed 2 nights in May 2025

10/10 Excellent

Gladys

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

6/10 Okay

karina

Disliked: Cleanliness, staff & service, room comfort

Servicio medio

La cama y cojines estaban incomodos, la limpieza no era tan buena, quería sábana extra y me dijeron que las tenian contadas, el baño si era limpio y la ubicación muy buena, sin embargo considero que existes otras opciones mejores por el mismo precio
Stayed 3 nights in Apr 2025

8/10 Good

Ana Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

AHUIZOLT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio, ubicación en el centro histórico de Puebla!
Stayed 1 night in Apr 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service
Solo las acotaciones un poco descuidadas
Stayed 2 nights in Apr 2025

6/10 Okay

Jose Maria

Liked: Property conditions & facilities
Buen servicio, solo el internet es un poco lento. De ahí en fuera todo perfecto
Stayed 3 nights in Apr 2025

2/10 Terrible

Jesus

Bien, pero desagradables vecinos

Muy amables, excelente ubicación, lugares cerca, pero las habitaciones no cuentan con ventilador y tienen que abrir las ventanas, por lo tanto todo el ruido de los otros cuartos es muy molesto y no termina en toda la noche
Stayed 2 nights in Apr 2025

6/10 Okay

Marisela

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2025