Prien Hotels

"Stayed at the Marco Hotel recently. The check-in staff were genuinely friendly and welcoming, which made a great first impression. The location is also super convenient..especially if you’re heading to the convention center. That said, the room itself was…off. The overall vibe felt a bit funky, and unfortunately the bathroom had a strong urine odor that was hard to ignore. Definitely took away from the stay. Great people and location, but the room cleanliness needs serious improvement."

"I experienced such a horrible check in at another hotel and the staff at this hotel SAVED MY LIFE! I thank the staff at front desk. They were kind and helpful I plan to come back, that’s how much I enjoyed my stay. I was only in lake Charles because my daughter played in the Nationals for basketball. I now know an amazing place to come visit. Thank you "

"The casino was clean, well attended and had notes on machines that were out of order"

"They really need update the furniture. A little fresh paint would go a long way.The staff was great and very friendly."

"Staff was very nice and helpful. Room was clean and spacious. Air conditioner worked very well! "

"Staff was friendly, ac didn’t work that good "

"The A/C was a bit noisy. That is my only complaint."

"Everything was great"

"I will never stay at this hotel again. Let me list the issues—the air conditioner made a loud popping noise every time it cycled off!! Woke me up repeatedly. The pool was closed indefinitely since they can’t get the chemicals right. I called for a hairdryer as there wasn’t one and was told they would send one up—after 1 1/2 hours I called back and said never mind. The lighted mirror didn’t work in the bathroom. We used the gym but the fridge for water was of course empty—also no exercise mats were available. Lastly, and the least of everything was the water side view was obstructed by the extremely dirty windows. The staff were friendly but overworked and understaffed. It’s like the shell of the hotel was great but all the working parts were missing. Even in the elevator people were talking about how bad the hotel was. Sadly, I had to agree with them. Thankfully we were only here for one night. "