- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can not say enough positive things about this hotel. While I thought the room decor was dated, everything else about this hotel was top notch. From check-in to departure, we felt like we were staying with family! The hotel staff went above and beyond, but in a kind and friendly way, not over-bearing, to ensure we got to see the best of Prague and avoid any disappointments. They made bookings for us at their insistence, set up a shuttle to the first stop on our list each day and happily arranged transportation from and back to the airport. They spoiled our children with juice and snacks every chance they got and spoiled us just the same. They recognized it was my sons birthday while we were there and presented him with a special treat at breakfast! It was such a delight and made our trip to Prague really special. We have stayed in many high-end luxury hotels but the service and attention to detail here was far better than any of them. Highly recommend!