"We had a mixed experience overall.
When we arrived, we were offered a “welcome drink,” but it was not complimentary, we had to pay for it. This felt a bit misleading and could be communicated more clearly.
The room cleanliness could also be improved. There was noticeable hair on the bathroom floor, and the room had a damp, musty smell, which made it less comfortable.
Some basic amenities were missing. There was no milk provided with the coffee, and it took three requests before it was delivered. At the beach, coffee was also served without milk, which seems like a simple detail that should be addressed.
Housekeeping was inconsistent throughout our stay. On different days, essential items were missing, such as toilet paper or water, and toiletries like soap, cotton buds, and cotton pads were not replenished. After one service, the rubbish bin was also left full. These are small things individually, but together they affect the overall experience.
The hotel’s own linen policy was also not followed. The information card states that linen is changed daily unless requested otherwise, but in our case it was not changed after several days and only done after we raised it at reception.
That said, there were also some very positive aspects. Breakfast was really enjoyable, and one staff member who was present every day provided excellent and attentive service. Dinner was also a highlight, the tuna steak was outstanding. The swimming pool and pool bar area felt very luxurious and"
"Excellent & very clean hotel. Beautiful staff, in fact extremely amazing. They make you feel like family 100%. The breakfast was absolutely fantastic, especially the cakes & pastries, fresh and gorgeous. Famiglia per sempre. Love to Carbonia, love to Sardinia & love to Italy. Grazie mille."
"It is hotel for the kids due to the sports and all activities. Don’t expect great service and luxury. The included food is average and only the good food could be found at the restaurants you pay. The staff is not completely fluent in English so if you order something expect receiving the incorrect order for example ordering a drink could be challenging unless is something straight forward like a Beer. The fact that the kids enjoy it balances out a bit. In our opinion given the price it is not worth it. If you are going to give it a try we suggest no more than a week or 5 days."
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