Port Arthur hotel rooms a the Best Western

"Yes "

"Absolutely terrible experience. The owner of this property is beyond unprofessional. He flat out refused to accept tap to pay — in 2026, what hotel doesn't accept basic payment methods? When I tried to work it out, he was rude and dismissive about the whole thing. Then he refused to refund the room. I almost ended up sleeping in my truck because of this man's stubbornness. The only reason this isn't zero stars across the board is because the lady working the front desk was genuinely kind and tried to help — she deserves better than working for someone like that. Do yourself a favor and book literally anywhere else. The owner's attitude alone makes this place not worth the hassle."

"Excellent "

"Good"

"Nice hotel, friendly staff;"

"Awesome "

"CONS: The elevator is in dire need of repair/updates. The flooring is in really poor shape and is missing some buttons. The A/C unit in the room was also very outdated and missing buttons as well. Also produced a not great smell when on. The sink in our room drained very slowly and the faucet was loose and would constantly turn to the side. The refrigerator in our room opened to the wrong side which made it a little cumbersome when using. Room service never came to clean our room during our stay. Breakfast was not kept warm and the scrambled eggs were questionable. They need a microwave by the breakfast area if they aren’t going to keep the food warm. All the machines in the gym were out of order. The nightshift front desk person wasn’t aware if we could have 2 keys even though 2 of use were checking in, so we had to wait until the next morning. My original key stopped working when they gave us an additional key the next morning which I didn’t find out until we got back from our outing late in the evening. I also did the pre-check in online but still had to go through the check in process when I arrived anyway, so it was a waste of time. PROS: The property was kept clean. Overall, the room was nicely updated aside from the very old A/C unit. I wish the kingsize bed had kingsize pillows, however. Morning staff was nice and helpful. It was a decent place to lay our heads, but I can’t imagine staying here again if I were to ever come back to Port Arthur. "

"Very nice"

"Very enjoyable stay"