"I chose a budget room which was £144 per night. I stayed two nights over the Bank Holiday heatwave . There was a brick wall outside my window and only two of the windows would open a maximum of 3 inches. The bathroom window did not open and the fan was not working. It was wretched in the heat. You have to have the light on to see even in daylight. I was given a very basic fan . I asked to change my room the next day. It was inhumane to expect anyone to be in a room with no ventilation in that heat. I was told I could only go to the same room above mine with the same brick wall. I was offered a Dyson fan, taken from someone else’s room, but although it said it blew cold air there was none.
The fire alarm went off 3 times the first night and at 4.40 in the morning the whole hotel was evacuated for an hour. It was a fault in the alarm system, a false alarm.
I thought the swimming pool was lovely for the children . The breakfast was poor,if you didn’t eat cooked things. The cereal choices were mimimalist .
Lunch was £16 a panini which wasn’t even that good, and the service was slow, considering they were ready made. A glass of wine was an eye watering £9
No I would not recommend this very tired hotel although the staff appeared to do their best . My sink was not cleaned and my toiletries not replaced after my first night. So I had to ask for these Very disappointed indeed."
"There was only one broken fan provided and when I asked for a spare fan I was refused with excuse one fan per room. The property was back dated and in need of mordenisation."
"Free parking was really great. They included some breakfast which we didn't expect. Was clean and tidy and the room was restocked with water, coffee, milk ect. Only negative comments are, room was too small, had to put our cases in my van. Was too hot and the fan was a waste of time. No window in the bathroom, our bed sqeaked everytime we moved. Not right sure how it's got excellent rating. The owner didn't even speak to us when we walked past her when we checked out. Thanks kev wareing"
"Really great room with a relaxed pub below in a really nice location close to the beach. The staff were absolutely incredible, so welcoming and helpful and really made you feel like a valued guest from the second you walked in the door to the time we left. Breakfast had a good variety and was excellent quality. Would highly recommend this place"
"Still the best place to stay in Poole. Shower was awesome, enough room to get a rugby union team in!!! Great location near the restaurants on the Quay and a ten minute walk from the train station. Deluxe Room was very spacious and had an iron bath in the corner!! However, mattress was too soft and the pillows too 'fluffy'. Just a personal note, but we needed hard mattresses and 'dull' pillows. Breakfast is over-priced (plenty of coffee shops/delicatessens in Poole), but if you need to eat one, buy the Cooked and go all in!! Large bar area and restaurant. Fabulous building all round, full of history - you can learn about one of the previous owners in nearby Poole Museum."
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