Ponte di Masino Vacation Rentals

"My wife and I were traveling Europe for our honeymoon and this is one place we decided to stay. We were led to believe the hotel had laundry and was close to lots of places to eat but this was incorrect, all the restaurants close by were all shut down permanently as far as I can tell and the only laundry service was almost 15 euros each to wash and dry which is maybe normal but when we’re let to believe the hotel had this service it’s something we did not budget for. As for the room the floors were dirty with broken tiles that moved when stepped on, the shower head holder was broken(not a big deal but annoying) and there was only one towel between us which is not super fun when you have been traveling all night and sweating all day and all you want to do is shower before bed, I asked for more towels but apparently that was the last one and we just had to deal with it(not a big deal I know but it seemed like things kept getting added to the pile, although he couldn’t help us with most of the issues the man at the front desk front desk was friendly and he tried to help us so I have to give credit where credit is due. All in all the photos look much nicer than the place and they are not accurate at least in the room we stayed in and I wouldn’t recommend staying here."

"Property is beautiful everywhere you turn, straight out of a movie! Hotel is located at the top of a mountain and you get to over see the vineyards and cities., absolutely beautiful views. The only downside is the hotel only has 2 restaurants that offer diner and they alternate on which night they are opened, you also need reservations in advance and even then tables with a view are not guaranteed. "

"Good service from the staffs "

"Very nice and clean property. One item that i wish the room had that it did not was a refeigerator."

"Hey, very accommodating we ran a last-minute pinch at like 12:30 AM. Great customer service."

"Its a lovely hotel. Only hotel that gave me complimentary water. Breakfast buffet was fabulous. Staff attended to me promptly. Rooms are neat and big and the ambience is very welcoming. Only issue is the distance. Its located along the highway on the outskirts of town. I cant say its worth the distance (1hr 30mins from town) but its a lovely hotel"

"Great room - clean and spacious. Staff very kind and helpful."

"Met by Sonia in reception who was just so very helpful. Hotel provided us with bikes to explore the town. Such fun. Then Ricardo helped us get tickets to the Puccini concert in the San Giovanni. We loved Lucca and it was in no small part owing to the lovely people we met in the hotel and in the city. "

"Super flexible when we requested a room change."