Plencia Hotels

"The Artist is the perfect location for a first-time visit to Bilbao: right across the street from the Guggenheim (room with a view) and walking distance to Casco Viejo and the shopping areas. Staff and service were welcoming and helpful. I would stay here again on my next visit. "

"Loved it! "

"Definitely would stay there again, very handy for seeing all of Bilbao "

"Great location, spacious and clean room. Friendly staff. No coffee machine in the room, breakfast was average. "

"The location is good and walkable to the old town and Guggenheim. Our room was in the -1 level. The room was a good size, but the floor was very dirty with sticky spots. The bed was comfortable and the sheets were clean. The view out of the room was horrible; the basement of a courtyard with thousands of cigarette butts. We kept the curtain closed the whole time. "

"We were happy with our choice of this hotel in Bilbao. Central location to explore and get around easily."

"Very comfortable, well located and I loved the purpose of the hotel. "

"Freshly baked Rolls, cheeses hard boiled eggs, cereal and yogurt. Great way to start the day. "

"Definitely not a 5 star hotel! We booked it because it’s a 5* that allows dogs. When we arrived, there was no bell person. They only had one person doing the door and they were busy with a large tour bus. When we mentioned it to the two men at the front desk, Guilherme and David, it was brushed off with an arrogance that upset my husband. He asked they tell a manager that a hotel that size should have two door people for a 5 star hotel. One of them went to speak to the female guest services manager, Anya, we came out and carried our 5 pieces of luggage by hand. They didn’t have a cart and the men were useless. She was great. Hotel amenities were crap. No shower cap which is a basic for that calibre of hotel. One ply toilet paper. It just wasn’t good. Breakfast was okay. Snacks at the level were good. Hotel was severely under staffed. We would go back for the dogs and the location. "