Playa del Carmen hotel rooms a the NH Hotels

"When we checked in the front desk did not have the room type we reserved (and paid in advance for) , it was a garden view with two double beds. They offered us (and the other family we were traveling with) a room with on bed and a pull out couch. Then they said it would be an extra charge for the room wirh"

"Great location. "

"A little bit diversity will be better."

"Awesome food! Tons of activities for kids and families. Clean. Super nice staff overall"

"Everything was great "

"Traveled here in April 2026 and it was sooooo nice. The upkeep on the property is amazing, my husband and I had a great time, good music, staff was beyond amazing, everything was close by, beaches were kept clean and the pool, the food was amazing, I will definitely go back here again!"

"Calling this a beach front property is such an exaggeration. There’s a strip of sand but the water is so rocky that you can’t even walk around in the surf. The algae was overgrown and made the entire pool area smell like dead fish. Also the pool and bar had very limited hours which seems unfair for an all-inclusive resort. Food was mediocre and there was only entertainment around dinner time so you’d have to decide which was more important. "

"The road leading into the property was very run down and kind of scary but once on the property its beautiful. The staff is 5 stars! Someone greats you with welcome drinks, you check your bags in, and check in. All the resturants and buffets were very clean and wonderfully decorated with modern decor. There were a few property things that could use attention like missing pool tiles, broken tiles, and just things that if you looked reslly hard you'd notice poor craftmanship. The spa was amazing. But the best part was the staff. Every single person was kind and helpful. We really enjoyed our time there"

"The rooms and grounds were very nice. We spent our time at the pools. Two large pools, two bars and some bar service. Food and food choices were good. The only negative was the beach due to seaweed. We usually see some seaweed at the beach but this was extreme as it was also floating in the water. They tried to clean up the beach but didn't have much luck. This also made it smell. Hoping it was just a bad week/month for the ocean. "