2/10 Terrible
Verified traveler
Traveled with family
Sep 23, 2023
Disliked: Staff & service
Disappointed with the front desk
My family and I have stayed at dozens of Paradors in all regions of Spain over the years and have very much enjoyed their character, service and restaurants. My adult daughter and I were very much looking forward to visiting the Parador of Plasencia as part of a trip to Spain in places our recently deceased wife and mother loved in memory of our 46th wedding anniversary and her birthday in October. Unfortunately, during a time of great personal stress, I erroneously made a scrolled booking on the Hotels.com website for two rooms for September 3-4, rather than October 3-4 [all of our other bookings were for the first two weeks in October]. Unfortunately, I only discovered the error when I received a “time to check in” notice from Hotels.com. I spoke immediately to a very kind Hotels.com representative who contacted the hotel to rescind our reservations but the only individual authorized to grant approval was unavailable. She left a detailed message and later followed up but the hotel insisted on charging for our rooms. Although they were within their right to do so, I am very disappointed that they weren’t more flexible, especially at a time in which I’m sure they could have rented the rooms to other guests.
Verified traveler
Stayed 1 night in Sep 2023