Pet friendly Hotels in Plantsville, Southington

"I had a little bit of a complicated reservation because I had reserved one night several months ago and about two weeks before our trip we decided to stay a second night. I was unable to modify my reservation so I just booked a second. I called the Omni to see if we could tie the two reservations and was told yes that was typically what was done. Then a few days before I received a message that they had been combined. Upon arrival, the neighborhood didn’t look super friendly. There was no real signage as where to pull in for check in so we pulled down into the parking garage. That was fine until the elevator didn’t work lol. So with a freshly torn mcl I lugged my luggage up several flights of stairs. The gal at check in was very friendly and apologized for the elevator. We stayed the night our room was a good size the lobby of the hotel was gorgeous.We left the next morning and spent the whole day in NYC. Returned to our key card not working.Went back downstairs and weren’t received with any kind of apology.Just needed a credit card for incidentals and would give us new keys to our room.All of this could have been mentioned at check in.The next morning when we left elevator still not working so my partner went downstairs to get our truck while I waited at the curb with our luggage. Two hours after we left I received a message that the elevator wasn’t working and their apologies.Long story short. Hotel itself, lovely. Area around it, not so sure, communication lacking. "

"Front desk guy was super polite and helpful"

"Staff seemed to be very nice and although they did not seem to know how their own parking service worked, they did try to help. No loud noises and slept like a baby. The beds comfortness seemed ot be right where i like it, nit so much for the other guest. Pillows definetly could use an upgrade. WOUldnt hrut for a thicker bed cover as well. All in all, it was perfect for the one night stay we needed it for. No issues or complaints from me!"

"Our night stay was everything that we expected it be."

"I had checked before we arrived to be sure breakfast was available. On line it indicated that breakfast was again being served. I did not see that breakfast was not available on Tuesday."

"While the place was clean and some staff were great, some staff were very rude and no amenities "

"Extremely dirty! Smelled like cigarettes. The shower was awful. It had hair as if someone had shaved and it wasn't cleaned at all. The bath mat was black. The sheets were stained. Rugs stained. No tv connection. Couple next to us were arguing and slamming their door all night. Bad all the way around!!!! Would not recommend! "