"It is not a 5-star hotel, not even close. It is an older hotel and needs a total renovation. It is a trap and in the middle of no where, no shops or restaurants nearby. We had to utilize their food service and it was pricey. The only positive for us was the pool. "
"The tuk tuk takes a long time, they seemed a bit disorganized. There were no utensils, pots, pans, bowels, plates, etc. You had to pay an additional fee for those items. Considering the amount of of money to stay at the resort you would think it woould be available for free.
Also, it was extremely hard to navigate the bus system they had. They didn't explain how/where the bus takes you. Grab was much easier to use. "