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SUN & MOON, Urban Hotel

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Outdoor pool
Outdoor pool
Outdoor pool
Suite, 1 King Bed, Balcony | In-room safe, desk, blackout drapes, soundproofing

Overview of SUN & MOON, Urban Hotel

SUN & MOON, Urban Hotel

4-star property

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
Map
# 68, Street 136 and 15, Phsar Kandal 1, Phnom Penh, 12000

Explore the area

  • Popular LocationRiverside2 min walk
  • Popular LocationCentral Market8 min walk
  • Popular LocationRoyal Palace18 min walk
  • AirportPhnom Penh (PNH-Phnom Penh Intl.)30 min drive

Room options

About this area

Phnom Penh

SUN & MOON, Urban Hotel is located in Phnom Penh City Centre, a neighborhood in Phnom Penh, and is in the entertainment district. Notable landmarks in the area include Wat Phnom and Royal Palace, and travelers wishing to experience a bit of culture can try National Museum of Cambodia.
Visit our Phnom Penh travel guideOpens in a new window
Map

What's nearby

  • Riverside - 2 min walk
  • Kandal Market - 4 min walk
  • Phnom Penh Night Market - 8 min walk
  • Central Market - 8 min walk
  • Royal Palace - 18 min walk

Getting around

  • Phnom Penh Railway Station - 17 min walk
  • Phnom Penh Intl. Airport (PNH) - 32 min drive

About this property

SUN & MOON, Urban Hotel

4-star hotel in the heart of Phnom Penh City Centre
You can look forward to a roundtrip airport shuttle, a poolside bar, and a free daily manager's reception at SUN & MOON, Urban Hotel. Indulge in a Thai massage, a detox wrap, and a body scrub at The Spa, the onsite spa. The onsite restaurant, SALT N PEPPER, Gastropub, features international cuisine. Free in-room WiFi is available to all guests, along with a rooftop terrace and a garden.
Additional perks include:
  • An outdoor pool
  • Free self parking
  • Buffet breakfast (surcharge), an area shuttle, and an area shuttle
  • Luggage storage, a computer station, and barbecue grills
  • Guest reviews give top marks for the bar
Room features
All guestrooms at SUN & MOON, Urban Hotel feature thoughtful touches such as 24-hour room service and air conditioning, as well as amenities like free WiFi and safes. Guest reviews highly rate the comfortable rooms at the property.
More conveniences in all rooms include:
  • Bathrooms with rainfall showers and free toiletries
  • 32-inch LCD TVs with cable channels
  • Refrigerators, daily housekeeping, and desks

Languages

Chinese (Mandarin), English, French, Japanese, Khmer, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free secured self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Area shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10:30 AM: USD 12 per person
  • 1 restaurant
  • 3 bars/lounges and 1 poolside bar
  • Free daily reception
  • 24-hour room service

Restaurants on site

  • SALT N PEPPER, Gastropub
  • UNPLUG Bar
  • Number 8 VIP Lounge
  • Cloud 9 Sky Bar

Things to do

  • 24-hour fitness center
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Water dispenser

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service

Business services

  • 24-hour business center
  • Computer station
  • Meeting rooms - 2

Outdoors

  • BBQ grill(s)
  • Garden
  • Rooftop terrace

Spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 32-inch LCD TV
  • Cable channels

Food and drink

  • Free bottled water
  • Refrigerator

More

  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

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Guest rating 4+
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Policies

Check-in

95% of travelers were happy with check-in
Check-in time starts at 2:00 PM
Late check-in subject to availability
Late check-in fee for check-in between 1:00 PM and midnight (amount varies)
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Customers may be requested by the property to provide a health declaration (issued within 3 days prior to check-in).

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 30.00 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: USD 12 per person (approximately)
  • Airport shuttle fee: USD 20.00 per vehicle (one way)
  • Late check-in fee for check-in between 1:00 PM and midnight (amount varies)
  • Rollaway bed fee: USD 30.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 16 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision

Property is also known as

SUN MOON Urban Hotel Phnom Penh
SUN MOON Urban Hotel
SUN MOON Urban Phnom Penh
SUN & MOON, Urban Hotel Hotel
SUN & MOON, Urban Hotel Phnom Penh
SUN & MOON, Urban Hotel Hotel Phnom Penh

Frequently asked questions

Does SUN & MOON, Urban Hotel have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at SUN & MOON, Urban Hotel?

As of Oct 3, 2022, prices found for a 1-night stay for 2 adults at SUN & MOON, Urban Hotel on Oct 15, 2022 start from P 4,363.56, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is SUN & MOON, Urban Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at SUN & MOON, Urban Hotel?

Self parking is free at this property.

What time is check-in at SUN & MOON, Urban Hotel?

Check-in begins at 2:00 PM. Late check-in is available from 1:00 PM–midnight for a fee (amount varies).

What time is check-out at SUN & MOON, Urban Hotel?

Check-out is at noon.

Does SUN & MOON, Urban Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 20.00 per vehicle applies.

Where is SUN & MOON, Urban Hotel located?

Located in Phnom Penh City Centre, this spa hotel is within a 10-minute walk of Central Market and National Museum of Cambodia. Wat Phnom and Royal Palace are also within 1 mi (2 km). Phnom Penh Railway Station is 17 minutes by foot.

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 390 out of 689 reviews
5 - Excellent 57%
Rating 4 - Good. 219 out of 689 reviews
4 - Good 32%
Rating 3 - Okay. 56 out of 689 reviews
3 - Okay 8%
Rating 2 - Poor. 14 out of 689 reviews
2 - Poor 2%
Rating 1 - Terrible. 10 out of 689 reviews
1 - Terrible 1%

4.6/5

Cleanliness

4.4/5

Staff & service

4.4/5

Amenities

4.5/5

Property conditions & facilities

4.6/5

Eco-friendliness
Write a review

5/5 Excellent

Chantha, Long Beach
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love how inviting the staff were and always accommodated our requests. The hotel is design for wheelchair assessable. My Dad had no problem leaving and coming back to the hotel. The security guards were kind enough to push my Dad up and down the steep garage driveway, we just tip them $2 for their help. The workers at the desk, housekeeping, restaurants, spas, gym, drivers, and bars were all very kind and helped made our experience stress-free. If they couldn't meet our request, they'll give us other solutions on how we can achieve that request with our without their help. Definitely felt as if I was royalty without the title.
Stayed 10 nights in Sep 2022

5/5 Excellent

paul
Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good clean hotel with friendly helpful staff
Stayed 8 nights in Jul 2022

5/5 Excellent

Nicholas
Stayed 1 night in May 2022

4/5 Good

Kim
Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Modern Hotel & Good Location !!
I have stayed here many times before Covid. First time back in 2 years. Good location, friendly English speaking staff, modern rooms, beautiful roof-top pool, fast WiFi. Breakfast is now just average, before it was great. FYI - Many of the rooms only have windows facing an interior corridor. So you have to keep your curtains closed for privacy which makes the rooms dark.
Stayed 4 nights in Jun 2022

5/5 Excellent

Philip
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern boutique hotel with great amenities Friendly and courteous staff, always willing to assist.
Stayed 3 nights in Jun 2022

4/5 Good

Wilhelmus, slidell
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the design. This hotel is a bit of a work of art and a labor of love. There could be double the number of rooms, but the owner preferred to maximize beauty over profit. My only beef is that there is a little barking dog every morning starting around 7 and continuing on and off all day. It is on the suites without balcony side of the hotel and if dog barking bothers you make sure you don't go for the suite without balcony. I have stayed here before with that dog barking me crazy and then I forgot. Same dog of three years ago or so. All else is fantastic. Staff is probably the best trained in Phnom Penh. I have stayed in Raffles and the experience of Sun & Moon and the quality and size of the rooms, especially the suite with balcony, is simply way superior even if the price is less than half.
Stayed 7 nights in May 2022

5/5 Excellent

Henrik
Stayed 2 nights in May 2022

5/5 Excellent

Wei Lun
Stayed 3 nights in May 2022

5/5 Excellent

tony
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
fantastic hotel, fantastic staff, highly recommended
Stayed 4 nights in Apr 2022

5/5 Excellent

James
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had never stayed here previously, but will book it regularly now! Great room, really good food! The 9th floor patio and pool are amazing.
View of the Tonle Sap from the 9th floor patio.
Stayed 3 nights in Apr 2022