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Altos Hotel

3.5 star property
Travelers find a peaceful retreat in bustling Phnom Penh City Centre with an indoor pool for post-sightseeing relaxation and spa treatments to rejuvenate

Choose dates to view prices

Altos Hotel in central Phnom Penh offers a quiet escape with a library, spa services, free in-room WiFi, an indoor pool, gym, and dry cleaning/laundry services.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
The current price is P2,001
P2,470 total
includes taxes & fees
Jun 20 - Jun 21

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About this property

Altos Hotel

  • Hotel near Royal Palace
  • Located close to Riverside, Altos Hotel provides a library, dry cleaning/laundry services, and a bar. Treat yourself to a massage or other spa services. Stay connected with free in-room WiFi, and guests can find other amenities such as a gym and a 24-hour business center.
  • You'll also find perks like:
    • An indoor pool and a children's pool
    • Free self parking
    • A roundtrip airport shuttle (surcharge), a 24-hour front desk, and concierge services
    • Luggage storage, newspapers in the lobby, and 2 meeting rooms
  • Room features
  • All 61 rooms boast comforts such as wet bars and laptop-friendly workspaces, in addition to thoughtful touches like air conditioning and separate sitting areas.
  • Extra conveniences in all rooms include:
    • Free toiletries and hair dryers
    • 32-inch LCD TVs with cable channels
    • Wardrobes/closets, separate sitting areas, and separate dining areas

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Policies

Check-in

Check-in time starts at 2:00 PM

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 15 per vehicle (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

Frequently asked questions

Does Altos Hotel have a pool?

Yes, this property has an indoor pool and a children's pool.

How much does it cost to stay at Altos Hotel?

As of May 20, 2026, prices found for a 1-night stay for 2 adults at Altos Hotel on Jun 20, 2026 start from P2,001, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Altos Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Altos Hotel?

Check-in begins at 2:00 PM. Late check-in is available during limited hours.

What time is check-out at Altos Hotel?

Check-out is at noon.

Does Altos Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 15 per vehicle applies.

Where is Altos Hotel located?

Located in Phnom Penh City Centre, this hotel is within a 10-minute walk of Kandal Market and Royal Palace. Central Market and Wat Ounalom are also within 10 minutes. Phnom Penh Railway Station is 17 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

7.6

Good

7.4

Cleanliness

7.0

Amenities

8.0

Staff & service

7.0

Property conditions & facilities
Rating 10 - Excellent. 13 out of 44 reviews
Rating 8 - Good. 14 out of 44 reviews
Rating 6 - Okay. 11 out of 44 reviews
Rating 4 - Poor. 6 out of 44 reviews
Rating 2 - Terrible. 0 out of 44 reviews

Reviews

Verified

8/10 Good

mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the riverside. A very convenient location.
Stayed 3 nights in Dec 2024
Verified

8/10 Good

Trygve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ok hotel

Good rooms with good service and cleaning. Common areas are a little "tired", and could be in the need of some update. Good location in quiet area! Will come again!
Stayed 7 nights in Mar 2025
Verified

6/10 Okay

Pamela

Disliked: Cleanliness
The room was large, the bed was comfortable and the location was great. However, we had several days without hot water, there were a couple bugs in the room and I received dozen flea bites in the first couple of days. While the rooms have been upgraded, the hallways have not and the carpets were grungy, and hallways had poor lighting. If cleaning were stepped up and hot water guaranteed we’d stay again. Staff were responsive when asked to change furniture for fleas, but did not communicate hot water issues
Stayed 11 nights in Jan 2026
Verified

6/10 Okay

Christian

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Worn down and not clean rooms, nice staff

Rooms were worn down, and not very clean, and there was a bad smell. Comfort was okay, however staff was nice and location was also fine.
Stayed 1 night in Nov 2024
Verified

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sleeping giant!

This presents as an old fashioned seventies hotel with a minimum of trendy add ons,but oozes space.The staff are charmimg and helpful in a very quiet environment.It has an exercise room with a potentially functional weights machine ,cycle,stepper and cardio machine.With a little effort it could be a winner.The pool is ok for kids and really a waste of space. Short walk to the heart of the action.
Stayed 2 nights in Jan 2024
Verified

4/10 Poor

Chiranjeev

Liked: Staff & service
Disliked: Cleanliness
Pros: Great location, close to restaurants, bars, local markets, and a small ride away from attraction. Staff is nice and friendly. Cons: The room smelt like smoke even when we selected a non-smoking room. The carpet in the room was covered with people hair. It seemed like it hasnt been vacuumed in months. The aircon unit, we had it running on 16 the whole time we stayed at this place, and it didn't feel like it git any colder than 25 degrees celcius. The bed, even though it had clean sheets, I got bug bites. Overall: For the price you pay in Cambodia, you can have much more and better accommodation. I will not recommend any of my friends to stay here.
Stayed 3 nights in May 2025
Verified

4/10 Poor

Bram Olof

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Not as the pictures!

Locked in hotel room, had to call reception to lock me out. Next day I wanted to take something quick from my room but couldn't get in. Staff tried their best and were very helpful. Had to downgrade to another hotel room because of the locks. Just feel bad that the staff have to go through this with more guests. The hotel is worn out, stains on carpets, furniture is broken, tiles cracked, bad old repairs and it smells. Probably because it is hard to clean and needs maintenance. I know this is only a 3 star hotel and you can't expect the best quality but they are doing maintenance in the building on one side of the hotel and the school is on the other side. The beds are hard and uncomfortable. would definitely go for another hotel next time. I couldn't get my refound on this.
Stayed 3 nights in Nov 2024
Verified

6/10 Okay

bopha chan

Liked: Cleanliness
Good
Stayed 8 nights in Oct 2024
Verified

4/10 Poor

Kiyoko

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
10 min. needed until hot water comes. No shower curtain! Bugs in the room No housekeeping for the second day I’ve used this hotel for years but no more
Stayed 2 nights in May 2025
Verified

8/10 Good

mica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The second floor appears to have been office at some point and it's in disrepair at the moment but that had nothing to do with the rooms. My room was great, ac was strong
Stayed 3 nights in Feb 2024
Verified

6/10 Okay

Adrian

Disliked: Cleanliness, property conditions & facilities, room comfort

If you have to, but I wouldn’t do it again

The hotel is ok for the price, the rooms had no hot water, warm at best. Beds are hard and uncomfortable, we had to stay in Phnom Penh for two extra days and they accommodated us easily, lots of local families stay in the hotel with the associated noise carrying throughout the hotel. There is a pool/spa. It it is in a room off the foyer and honestly was as unappealing as you can get
Stayed 2 nights in Feb 2024
Verified

6/10 Okay

Vichet

I booked a deluxe room, staff gave me another room, smelled, toilet didn’t work. I complained to the staff to match my booking description, then he changed to another room much bigger, but the shower either too hot or too cold, not regulated. We complained about no one seemed to care.
Stayed 4 nights in Dec 2023
Verified

10/10 Excellent

MANKU

Liked: Cleanliness, staff & service, property conditions & facilities
시장근처라서 너무 좋았다
Stayed 3 nights in Feb 2025
Verified

6/10 Okay

fabrice

Liked: Staff & service
Disliked: Cleanliness

Mon sejour

Dans l'ensemble pas trop mal mais tres brillant par les clients la nuit propreté tres aléatoire
Stayed 3 nights in Dec 2024
Verified

8/10 Good

Joelle

Liked: Staff & service, room comfort
Accueil super, à l’écoute des clients,
Stayed 3 nights in Dec 2024
Verified

6/10 Okay

bopha chan

Good
Stayed 12 nights in Nov 2024
Verified

6/10 Okay

TAKAYUKI

Liked: Staff & service
直接話する時のスタッフの対応は良いのですが、足らないところなどはこちらからの要求を何度か伝える必要がありました。私の部屋ではシャワーの温度調節が難しく、かなり時間がかかりました。アメニティは必要最小限の物はあります。Room Cleanerのスタッフに英語で要求(スリッパの追加など)の書き置きを残しても伝わらなかった。この価格であれば妥協しなくてはならない事だとも思います。
Stayed 10 nights in Mar 2024
Verified

4/10 Poor

Kiyoko

Disliked: Staff & service, amenities, property conditions & facilities
コロナ前の最初の頃はよかったが、今回サービスがかなり低下した。周囲の騒音がひどく､部屋を変えてもらった。
Stayed 2 nights in Nov 2023
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
The breakfast was a winner. Lots of healthy choices and daily soup. Eggs anyway you want!
Stayed 4 nights in Mar 2020
Verified

6/10 Okay

David

Liked: Staff & service, room comfort

Good budget hotel

Very friendly and accommodating staff. A little run down in the bathroom area. Water didn’t drain from shower properly. Don’t even bother with the pool or fitness areas- just an afterthought tacked into a corner of the lobby. But the location and price are great. If you’re on a budget and don’t mind some minor inconveniences, it’s good enough.
Stayed 6 nights in Feb 2020
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
air-conditioner n TV have some problem at this week, but the room is big n tidy and clean. The worker n the receiption is very nice n helpful. Traffic is convience. also very close to two market like central market n russian market.
Stayed 3 nights in Feb 2020
Verified

4/10 Poor

Ciara

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Unfortunately I encountered a few issues during my stay: 1) The treadmill kept cutting out during my workout. I had to restart it 3 times before calling it. This won't affect everyone, but good to note for those it will. 2) I was "upgraded" upon check-in, to a room that had 2 twin beds rather than my preference of a double. It also transpired that I was right next to works, which started at 11pm. I immediately asked to be moved and, credit where it's due, I was. 3) Unfortunately the room that I was moved to was right above a late bar, so music played into the night - not sure which is the lesser of 2 evils. 4) The drain in my second room made a strange gurgling sound, without anything in my bathroom being used.... 5) On my last day, I headed up to breakfast at 6.20am as I was catching an early bus but nothing had been laid out except for the cereal, even though breakfast starts at 6am. Although I was able to walk to all the sites I wanted to see, I wouldn't stay here again based on my experience.
Stayed 3 nights in Feb 2020
Verified

6/10 Okay

Kaye

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

OK

Not as fresh and clean as the pictures suggest but was ok for a couple of nights
Stayed 2 nights in Feb 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location was good, everything within walking distance or 1 - 2 dollar ride in tuk tuk, only problem l had was my room was across from a Primary School and you hear the kids from 0630am to 5 - 6 pm
Stayed 3 nights in Feb 2020
Verified

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Great location. Breakfast ok. Reasonable price given the location.
Stayed 3 nights in Feb 2020