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"We had booked our stay at Pearl of Trawangan with the clear understanding that breakfast was included in the room rate. However, the actual experience was quite disappointing and misleading. At the restaurant, the “included breakfast” was limited to just one juice and one main dish per person. While the staff kept emphasizing that this was “free,” it did not feel like a proper included breakfast as typically expected at a hotel of this category. There was no buffet or flexibility, and any additional items were chargeable. Additionally, there was a safety concern during our stay. There was an exposed/open nail outside our room, which could have easily caused injury. When we reported this, the staff did fix it, but the way it was handled made it seem like they were doing us a favor rather than addressing a basic safety issue that should have been proactively managed. This creates a gap between what is advertised during booking and what is actually delivered on-site. When a hotel mentions “breakfast included,” guests generally expect a more comprehensive offering, not a restricted set menu with minimal options. Overall, while the property itself may have its positives, these issues felt misleading and impacted our experience. I would strongly recommend that the hotel clearly communicate the exact breakfast inclusions at the time of booking and ensure basic safety standards are properly maintained to avoid inconvenience to guests."

"Lovely staff. Property is looking perhaps a little tired, but it is a good hotel and I’d stay here again. "

"Except in every possible way. The room, pool, food we're all amazing."

"Rooms we're perfect and very clean and smart. Pool areas we're good. Only thing that let's this property down is the staff, it is very hit and miss, some staff we're unbelievable and others we're rude. We rented 2 bikes and they both broke then we tried to use an adverstised Hotels.com bar discount and they took it really funny and tried to do anything not to give it us"

"Great relaxing place"

"Good pool to lap swim. Great staff"

"Reception staff are always on hand. The food for breakfast was super and service on all days we were there was efficient and made sure we left satisfied. Plenty of choice on the menus for breakfast and evening meals. "

"The hotel staff is remarkably friendly and attentive. I feel like I left having made several new friends. "

"Stay here, and forget all your problems🙏 We stayed here for 1 week, and this is really really a good spot in Gili Trawangan! Spotless rooms, with spacious bath/shower, really nice poolarea and the white beach is like instagram! Only negative, you need shoes to go in the ocean, and you have to walk a distanse to swim. "