Hotels with Spa in Pembroke Pines, Florida

"I do not recommend this hotel at all. This was honestly one of the worst experiences I have ever had while traveling with my family. The rooms were extremely dirty, the beds were broken, and the air conditioning barely worked. The room keys constantly stopped working, and the staff did nothing to properly fix the situation.On top of that, they charged extra money to my account, promised they would refund it, and I am still fighting to get my money back. The pools were completely overcrowded with no place to sit or enjoy time with family. The beach was dirty and smelled terrible, and the bathrooms were clogged and disgusting.To make things even worse, if you have a larger vehicle they give you a hard time about parking and charge you extra money to park somewhere else, even when you have to do it yourself because they won’t help.By far the worst place I have ever stayed at. I would never come back, not even if the stay was free. I am still dealing with them trying to recover my money.Not only were the rooms disappointing, but the biggest issue is that they continue charging my bank account without authorization even after my stay. Money keeps disappearing from my account and I am still fighting to get my refunds back.This is completely unacceptable and extremely unprofessional. Guests should not have to worry about unauthorized charges or feel like their money is being stolen. I trusted this hotel with my family vacation and deeply regret it."

"Eden Roc always provides an exceptional stay. The staff is amazing. Christopher at the front desk provided elite customer service not only during check in but continued to do so during my entire stay. The concierge Joao always goes above and beyond for me. Ray (Ramon) at the pool was very sweet and provided excellent service. The propery is well kept, very clean, gorgeous views, and the location is perfect. Rooms are clean with amazing views and the matress and pillows are heavenly so a good night sleep is guaranteed. I will continue my stays here because the staff consistently goes above and beyond for me. I highly recommend this property! Thank you Eden Roc for yet another amazing stay... "

"It was a nice stsy"

"Clean room but the bed and pillows were not comfortable. The bathroom was rather small for a room that accommodates 4 people and the shower door gets in the way of the bathroom door."

"Staff was supposed to get back to me, The shower was terrible. Room was a good size."

"pros: great breakfast, clean room, free shuttle to and from airport cruise shuttle through fee. comfortable beds. Cons: service in restaurant was mediocre. I had to ask for water refill even though there were 3 staff standing in front of me. some minor wear and tear in furniture in room. AC took forever to kick on. Great for a 1 night stay, don’t know if I would stay more than that. it’s rated as a 4 star hotel I would say 3 at best. "

"Malo, el servicio mal me entregaron la habitación sucia, me tuvieron que cambiar la habitación no se podía comer nada no no es muy malo muy mal el Hotel muy bonito muy buena muy buena ubicación, hubieron personas que así trataron de qué el servicio fuera un poco mejor para mis vacaciones, como por ejemplo una muchacha que trabajaba en el área de la piscina una muchacha de la recepción, pero de ahí en fuera pésimo la habitación me la entregaron que no había ni siquiera cambiado la sábana de los clientes anteriores. La comida muy mala es muy poco servicio y lo único bueno el desayuno que hay un poquito más de variedad de ahí en fuera más nada que no sea el churrasco y papas frita todo lo demás es comida rápida para entrar al restaurante hay que reservar y no me dejaron reservado. Supuestamente estaba lleno estaba lleno toda la piscina, no sé muy malo y el Carro no hablar del ballet parking. Había una espera de una hora y media para pedir el carro y yo no hago un bebé de cuatro meses no muy bonito el hotel pero"

"My room wasn’t cleaned one day. Requested a cleaning and left for about two hours and no change. Next spoke to front desk again in person and the room was cleaned. Small bathroom area. Sheets were moderately clean. Doors closing in other guest rooms is pretty jarring, very loud. Bar and food were good. Probably would not stay here again."

"Exceptional "