Hotels near Pelican Bay Commons Beach

"The only disappointing aspect of our stay was an interaction at checkout with a front desk employee named Autum. Unfortunately, her demeanor came across as rude and condescending, which is especially disheartening during an early 6:20 AM departure.I had a simple question regarding the valet charges, as we were billed twice despite the car not being moved. It felt somewhat misleading, as “valet parking” typically implies an active service, rather than a static parking charge over multiple days. Rather than offering clarification with professionalism and understanding, the interaction felt dismissive and unnecessarily unpleasant.I shared that the front desk experience is both the first and last impression of a stay, and it truly sets the tone — which is why a more gracious approach would make such a difference.That said, I still felt it was important to leave a five-star review because the manager was exceptional. He handled a minor issue with our room lock with care, professionalism, and genuine attentiveness. His level of service reflects the standard the resort deserves to be known for.Overall, this is a beautiful property, and I would absolutely return and recommend it to friends and family. My hope is simply that all guest-facing interactions reflect the same level of excellence demonstrated by the management team."

"The hotel room was cleaned daily. The staff was very nice & helpful!"

"Great breakfast..good room.. great location "

"Yes it was good."

"Breakfast was very good. Pool was heated. Staff very friendly"

"My stay was great. The room was clean and, until my check-out, all the staff were super friendly and polite. On the morning of my check-out, the man at the counter was so rude. He was on the computer so I waited quietly, he then looked up and asked if he could help me, I answered yes I’m checking out. He stared me down looking quite angry until finally he snapped, what room number, we have a lot of guests here. his tone was sarcastic and condescending. I pointed out that he was being rude. He said “you’re all set, take some pens take a bunch of them.” really he should’ve apologized , and I would’ve accepted that . I’m glad this happened when I checked out, and I didn’t encounter it at the beginning of my stay. I visit the area often, but I won’t be staying there again because of that interaction."

"Staff was pleasant and welcoming. The view was beautiful. The restaurant was excellent."

"Great location! Easy check in and out! Excellent customer service. Rooms could use a bit more updating but good hotel for a couple nights. "

"Had a wonderful stay at this hotel! Staff was extra courteous and very helpful. I’ve stayed at a few hotels in the area, as I am doing a job in Naples traveling from Rhode Island. This was the best hotel in the area that I have stayed at. Rooms were very clean, beds were comfortable, and the pool was perfect after long days of work. I will definately stay here again on my next trip!"