Payapa hotel rooms a the Independent

"a/c in excellent condition. Swimming pool is very nice. The staff are friendly and efficient."

"Breakfast ok"

"We had a great time at the resort! Clean and very friendly environment! The moment we entered the place, we already felt the warmth, helpfulness and friendliness of the staff! Special mention to Marielle and Ace! Although some area are still under construction, like water park, more kubo to stay and additional glamping domes in the future, we know that this is a place for family, barkada and couple or single to enjoy! The restaurants added convenience to your stay! Glad that there’s a resort like this in San Pablo City! We will definitely come back! "

" Checked in is smooth and staff are friendly and accommodating. The room is clean. The whole ambience is conducive for rest and relaxation. An overnight stay is not enough. For me its a little bit pricey for a location. It seems the whole location was leveled up and can be compared to Boracay or Palawan. Over all I would like to go back again for solitude. "

"Food was fantastic! Service excellent. Golf course was good but greens were being worked on, so probably better in three months "

"The room had ants and mosquitoes had no toilet seat very noisy out side due to traffic and no tiles on wall in bathroom. The fridge was to small the cupboard was broken the table was to small as well. And for a deluxe room no way."

"Staff were helpful and courteous. Room was awful. We booked premium room, but the room was terrible. It did not look similar to the picture that was advertised. The 3rd floor carpeting in the corridor was stained with pet urine and smelled awful. The elevator was tight and looked like it needed maintaining. We found pet excrement in carpeting. The room smelled smoke in a non smoking room and smells pet urine. The curtains were black in color where the original color was suppose to be white and appeared moldy. The bathroom floor tiles were moldy. Bedsheets appeared clean. No telephone in the room but you are asked to communicate by WhatsApp or Viber. I communicated through WhatsApp about a change in room but no reply even after checkout. We had to finally go to reception the next day prior to checkout to ask for another room. After much discussions, we were given a new room in the 4th floor. The new room was updated and cleaner. No clothes iron nor hair dryer in the room. Buy when requested, staff were able to accommodate right away. Check in seemed to take a long time. Checkout was ok. Seems there is only 1 staff in the reception area and security had to find someone to help during checkout. Perhaps staffing should be managed better by management. Security in the front entrance was excellent. Staff were courteous and professional. Management need to maintain the rooms better. Would not come back. "

"Room clean. Nice hotel staff "

"I expected more. The room looks much better in the pictures. The loft is already outdated. The only part I liked was the restaurant and bar. It has a nice ambiance and good food, especially the lomi and brewed coffee."