Parchment Hotels

"It's quite "

"Didn't spend too much time in the Hotel as we were in town for a wedding A little disappointed there was no breakfast, as we left early and it would have been nice to grab something on the way out "

"Laundry cheap, nice staff, clean room"

"Clean room was the best, towel with woman's hair ,wall bathroom with spots on the wall, bed conforter dirty ,breakfast area dirty ."

"All was great!"

"All around positive experience. I especially enjoyed the Heritage guitars on display."

"Beautiful lake, lovely room with large bathroom, excellent restaurant with view of lake, very good breakfast included. Would welcome an excuse to stay again!"

"Nice room. Needs more pillows on beds "

"It is called the hospitality business for a reason. During my stay I witnessed both the front desk staff and the breakfast room staff treating guests with disrespect. In the breakfast room a young boy spilled his cup of orange juice. As his mom tried to clean up the orange juice, it was clear that a few napkins were not going to be enough. She politely asked the breakfast bar attendant if there was a mop. The attendant said No, and added that there was just one mop for the entire hotel and that she could not use it. The mom and another hotel guest ended up cleaning the floor with napkins. The mother was black. The breakfast bar attendant was white. At check in another guest was told three times by the staff that if she damaged the room she would be liable for damages. She did not look like someone who would damage a room. I would say this hotel is lacking in basic hospitality."