Hotels with Childcare in Panorama Route, South Africa

"Spectacular stay this time. Warm welcome, welcome wine and sweet and savoury platter in our room. Personalised treatment for dinner and the game drive amazing. "

"Your response is unacceptable. The Royal Hotel was closed for refurbishment at the time of my booking — a fact that should have been known to Hotels.com before confirming any reservations. It is embarrassing that such a booking was confirmed in the first place, and the stress caused is entirely due to your company’s failure to ensure the property was operational. I will be taking this matter up with my travel insurance provider and expect Hotels.com to review its internal processes to prevent this from happening to other customers."