Luxury Hotels in Panhandle Plains, Texas

"The room had no light - which was probably best because we were not able to see where the awful smell was coming from. The carpet was stained and dirty. The receptionist allowed for a refund that I am waiting on."

"The property is in bad shape. Card key entry doors are unlocked and don’t require a card key. Furniture in the room was falling apart. Linens and towels were old and dingy. Used washcloth still hanging on the shower curtain rod from previous guest. Bathroom sink had hairs from previous guests. Wallpaper was peeling in the room and bathroom. Holes in the bathroom wall where towel rack was repositioned or repaired but not patched. Glass in the bedroom window cracked and weather sealing peeling away or missing. In general, a poorly maintained hotel room especially considering the cost per night,$300. I’m sure if George Strait wasn’t in town giving a concert it might be less."

"It was my first stay at Drury and I am very satisfied with everything. Nice and clean room, good breakfast and friendly staff."

"Very friendly and helpful staff"

"After checking into the room I was washing up and noticed it was dirty behind the faucet, I looked closer and saw an old dried up contact lens. I went and told the front desk and they called house keeping. I decided I’d go for a walk. I was gone for almost 2 hours and when I got back the room still hadn’t been cleaned. I went to the front desk again and complained. One of the ladies there went up and personally cleaned it. I then went to the bar and ordered a rare ribeye and it came out well done, they sent it back and when I got it again it was closer to raw than rare. Kitchen manager came out and talked with me and he made it right. I normally don’t complain but for this price of room and steak my expectations were higher than what I received. Front desk ladies, bartenders and managers of the bar/kitchen were all super friendly and polite. If ever in Lubbock again I will give it another shot."

"Breakfast was great. Rooms were clean. "