"The hotel is lovely, but they have some challenges that affected my stay and my overall opinion of the property.
We waited 45 minutes in line to check in due to a system shutdown. The toilet in our room cycled all night, keeping us up, and requiring a room change. The hotel then didn’t recognize our prepaid room and charged me again for the room nights, pulling the funds from my bank account and adding undue charges to my credit card.
It was an unfortunate experience that will prevent me from wanting to stay there again, which is disappointing because I love the location and beauty of the building. "