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Hipotels Gran Playa de Palma

4.0 star property
Beachside paradise offers poolside relaxation and scenic cycling routes, plus rejuvenating spa treatments and local cuisine at the restaurant

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Hipotels Gran Playa de Palma overlooks El Arenal Beach, offering an upscale retreat with a poolside bar and garden. Guests can book hot stone massages at Mallorca Wellness SPA, rent bikes to explore, or visit nearby Playa de Palma for more beachfront experiences.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between December 10 and February 1.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 12.30 per person
  • Covered self parking fee: EUR 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Pool access available from 9:30 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Hipotels Gran Playa de Palma have a pool?

Yes, this property has an indoor pool, an outdoor pool, and a children's pool. Pool access is from 9:30 AM–7:00 PM.

Is Hipotels Gran Playa de Palma pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is available for EUR 10 per day. Limited spots are available.

What time is check-in at Hipotels Gran Playa de Palma?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Hipotels Gran Playa de Palma?

Check-out is at 11:00 AM.

Where is Hipotels Gran Playa de Palma located?

This family-friendly Palma de Mallorca hotel is located near the airport, within a 10-minute walk of Hipotels Convention Centre and Playa de Palma. El Arenal Beach is 1 mi (1.6 km) away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.4

Exceptional

9.8

Cleanliness

8.8

Location

9.4

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 771 out of 1000 reviews
Rating 8 - Good. 180 out of 1000 reviews
Rating 6 - Okay. 31 out of 1000 reviews
Rating 4 - Poor. 11 out of 1000 reviews
Rating 2 - Terrible. 7 out of 1000 reviews

Reviews

Verified

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect stay

Lovely stay, hotel were very welcoming and friendly. Only in Palma 48 hours and chose the perfect hotel
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super comfortable and clean hotel, excellent location, amazing food
Stayed 5 nights in Sep 2023
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service, excellent food, very comfortable room and pool area - totally recommend
Stayed 7 nights in Jun 2024
Verified

10/10 Excellent

michelle alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent hotel, great facilities
Stayed 4 nights in Aug 2023
Verified

10/10 Excellent

Matthew

The stay was excellent. Beautiful location, nice large pool and the views were amazing from the balcony
Verified

10/10 Excellent

Rohini

Liked: Amenities
Brilliant hotel at fair price. Excellent service and Food was good too
Stayed 4 nights in Feb 2024
Verified

10/10 Excellent

Fraz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were brilliant, many thanks for their service and amazing hotel!
Stayed 5 nights in Feb 2024
Verified

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel a block from the beach. They offer a great breakfast and dinner buffet. The room we stayed had a view of the 2 swimming pools and partial ocean view.
Stayed 6 nights in Jun 2024
Verified

10/10 Excellent

Anthony J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well run hotel. Staff was professional and very competent. Grounds and facilities top notch. Very impressive staff that was constantly cleaning, helping, and making sure the hotel was at the top of their game.
Stayed 8 nights in Feb 2025
Verified

10/10 Excellent

Chi Kwok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hotel in the area

It’s amazing hotel. A lot of great facilities, I love the swimming pool and restaurants. The breakfast is so high quality with variety of foods. Very relaxing when staying. I also love it’s SPA and souna room.
Stayed 6 nights in Jul 2023
Verified

8/10 Good

Björn

Liked: Cleanliness, amenities, property conditions & facilities
Really good hotel with staff that leave room to improve.
Stayed 7 nights in Feb 2024
Verified

10/10 Excellent

Flavia

Liked: Cleanliness, amenities, property conditions & facilities
Perfect! I couldn’t have chosen better! 5 mins to the beach, excellent breakfast and dinner buffet options ( I had the half board), beautiful and spacious bedroom, nice shower, loved the pools… Front desk attendant also helped us buying the excursions, which was a big plus.. I would definitely return!
Stayed 7 nights in Jun 2025
Verified

10/10 Excellent

dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely spacious rooms, always enjoy our stay. The staff are very polite and nothing is too much trouble. Will be returning again, our 11th visit as it’s got all that we need on our cycling holidays.
Stayed 7 nights in Oct 2023
Verified

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was fabulous, very clean modern hotel! We had a junior suite with a terrace and sea view. Breakfast was amazing, with so many options. We would definitely be coming back!
Stayed 6 nights in Nov 2023
Verified

10/10 Excellent

Rebecca

Liked: Cleanliness, amenities, property conditions & facilities
This is a beautiful hotel and we enjoyed the spa & massage services, pool and restaurants on site. Staff were great! We were a bit disappointed with the location / proximity to the drunken chaos at the beach and distance from the old town. Just something to be aware of if traveling from far away - make sure you do your research on this location! Again, the hotel itself is beautiful and we would highly recommend the massage / spa services! However, trying to find decent dining options and activities within walking distance from the property was near impossible.
Stayed 5 nights in Jun 2025
Verified

8/10 Good

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was very friendly, clean hotel, great rooms, lots of food options however quality of food could have been improved (some food was salty). good location by the water and good amenities. just wish we didn’t have to pay for water.
Stayed 4 nights in Feb 2024
Verified

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, property conditions & facilities
2nd time in the hotel- with our child now. everything was fine, very nice hotel and personal. short way to the sea. we booked hotel with breakfast, this was very nice too. we will come again.
Stayed 10 nights in Jun 2024
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the hotel was 1st class. From the staff on reception, polite and helpful. To the cleanliness of our room, choice of food both in the morning and at dinner and the feel of security within the hotel. Will be back.
Stayed 10 nights in Mar 2024
Verified

6/10 Okay

Tatiana

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
The property was great the place clean all over is great but staff needs to learn other language then just Spanish and be friendlier seems they don’t care except couple of them
Stayed 4 nights in May 2024
Verified

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not family friendly area.
Stayed 4 nights in Aug 2023
Verified

4/10 Poor

Dan

Liked: Property conditions & facilities
Disliked: Staff & service
Great property overall. Really clean and well kept. Front desk service team could really use an education on hospitality. Tried to make multiple request by calling front desk and they did not want to seem to help accommodate. Not all too friendly either. Breakfast buffet had great selection. Houskeeeping staff was amazing ensuring room cleanliness. Overall a great stay. It would be More amazing if the front desk staff could be more accommodating to guests needs especially for being a 4 star hotel, now I can see why they are not a 5 star.
Stayed 5 nights in Mar 2025
Verified

8/10 Good

Alexander

Liked: Cleanliness, staff & service, amenities
Generally just a great hotel complex with everything you need. The pool area is probably the highlight for me. Would have been nice with a “real” restaurant and not just a buffet for dinner if you don’t feel like going somewhere in the evening. Can only speak for the room we got that while generally nice and tidy it could use a bit of a fix up to remove some wear and tear after years of use. Nothing major though. At this price level I would expect a basic fridge in the room to keep drinks cold.
Stayed 8 nights in Aug 2024
Verified

10/10 Excellent

Anders

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice hotel, more impressive compared to the advertisement. The lobby, the rooms, the breakfast and dinner. The pool-bar. Efficiency of personell in restaurants. Especially appreciated the low noise level in the breakfast and dinner restaurants. The garden next to the pools were well maintained. Well working A/C in room and lobby. 100m from the beach and beach-walk. The prices at pool-bar were reasonable. Can highly recommend. If you visit the hotel, pay a visit at the top floor bar in the next door sister hotel ”palace”. Something to improve may be the quality of entertainment. Was a lot better on the top floor in sister hotel ”Palace”. The pools were no deeper tjan 1.20m and a bit too warm for my taste (36 degrees in shadow).
Stayed 7 nights in Jul 2024
Verified

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food but restaurant closes early for later eaters.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Rohey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to explore Palma and the island from.
Stayed 5 nights in Apr 2023