Palm Jumeirah hotel rooms a the Independent

"Perfect stay..amazing food, rooms, facilities, cleanliness and super friendly service "

"All good"

" It is not appropriate or professional for staff to come to the table, ask for my room number, leave to check whether drinks are included, and then return to say they are not included. If drinks are not included in my room package, this should be clearly explained before taking the order. Coming back to the table after checking makes the guest feel uncomfortable and embarrassed, especially in a restaurant environment. To make matters worse, at the end I was charged $22 for two colas, which is an extremely unreasonable price and far above normal standards. This experience does not reflect the level of service expected from a hotel of this category."

"The best stay we ever had for a while. Peaceful , clean , helpful and kind staff. We celebrated our anniversary and also had the baby with us it was amazing . The kid area specially the pool is great and me and husband enjoyed a lovely time and food. It’s a shame I couldn’t try the ottoman spa as we didn’t have time but I visited and wow it’s really breathtaking. The management is the best I’ve seen so far in Dubai and I’ve been to so many 5 stars . "

"Just to say thank you to everyone in Messerie and the guys on the front door for making my birthday so special. I really did appreciate it. from Mr. Matt "

"Everything was exceptional. Excellent staff and service stood out the most. Keep up the great work"

"Amazing"

"We had an amazing 10-night stay at Dukes The Palm, a Royal Hideaway Hotel, and I honestly can’t fault the experience. The hotel was incredibly accommodating, especially towards our 3-year-old, which made such a difference for us as a family. From the moment we arrived, the staff went above and beyond to make us feel welcome and comfortable. Over the course of our stay, we built genuinely lovely relationships with many of the team. A special mention to Hnin, Irfan, the GBR Manager, who was consistently attentive and professional, Suri the chef, and Paramjit along with the rest of the security staff, who were always friendly, helpful, and reassuring throughout our stay. One of the most thoughtful highlights was the surprise birthday decorations and a beautiful fruit spread arranged in our room after the staff found out I was pregnant, which we had not requested at all. The attention to detail was incredible, and they even included images from our previous visits, which was such a personal and touching gesture. It truly made us feel remembered and genuinely cared for. The level of care, warmth, and personal attention we received made this holiday unforgettable. We left feeling relaxed, appreciated, and already looking forward to our next visit. Highly recommended, especially for families seeking exceptional service and heartfelt hospitality. 🌴✨"

"NA"