Hotels near Palm Desert Cross

"Room was noisy i could hear other people till late hours of the night"

"We stayed from Saturday to Wednesday. Restaurant was closed on Sunday & Monday. Restaurant is also closed everyday for lunch. Both water fountains were out of order. It really looks like the hotel is about to go out of business. The positive side is the staff are very friendly and helpful. "

"Stayed in the 3 bed villa which had a wonderfully spacious shared space and full kitchen. Area was clean and the location was central and a walk to the nearby restaurants. Some of the beds could use an upgrade. However, for the price, this place was unbeatable. "

"Food needs a bit of work for quality and accuracy. "

"The staff was very friendly and helpful. The food and drinks were great! The massages we got at the spa were amazing! The location is excellent. "

"This property is perfect for families with kids, and nice for everyone. The food and drinks were pretty good by the pool. We got to see ducks and other birds. My son enjoyed bringing his tricycle and riding around the property. We will definitely return for a future Spring Break."

"Study was nice, quiet, cozy and spacious. "

"Very Very Old Hotel but too expensive..Doesn't worth over $ 300. Never stay lower Floors. The Ceili is too weak so you will hear everthing from upstairs and you hear the foot step all the time."

"I am writing to formally request a full refund for our recent stay at your property, as the conditions were unacceptable and far below the standards expected of an Embassy Suites hotel. During our stay, we experienced multiple serious issues: No towels were available at the pool on several occasions. Mold was present in the bathtubs in two different rooms. Both rooms had broken tub stoppers. Towels provided were old and felt like worn rags. We found hair inside the drawers, which prevented us from unpacking. Breakfast service used plastic utensils, which was unexpected for this level of hotel. Upon late check-in, the lobby floor was being mopped, and we were asked to wait until it dried before checking in. There was a persistent unpleasant odor in the room. Furniture, including couches, appeared run-down and poorly maintained. We initially raised concerns and were moved to another room; however, the same issues were present there as well. This occurred late at night, leaving us with no reasonable option but to remain and endure the conditions. Most concerning, due to the mold and non-functioning tub stoppers, we were unable to safely bathe ourselves or our children during the entire stay. This created a significant level of discomfort and concern for our family. Given these circumstances, I believe a full refund is warranted. The experience did not meet even basic cleanliness and functionality standards, let alone those associated with your brand. "