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Hotel Plaza Palenque

3.0 star property
Find your peaceful retreat surrounded by nature's beauty where you can recharge with delicious meals and fun games.

Choose dates to view prices

Escape to Hotel Plaza Palenque in a stunning national park. Soak up the sun at the poolside bar, indulge in a rejuvenating spa treatment or unwind with Mexican cuisine at La Palapa restaurant. Connect with nature through free WiFi and enjoy activities like billiards/pool table, arcade/game room, and laundry facilities.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
The current price is P4,575
P5,032 total
includes taxes & fees
May 25 - May 26
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About this property

Hotel Plaza Palenque

  • Hotel near the airport
  • A poolside bar, a terrace, and a garden are just a few of the amenities provided at Hotel Plaza Palenque. Treat yourself to a massage or other spa services. The on-site restaurant, La Palapa, features Mexican cuisine. Stay connected with free in-room WiFi, and guests can find other amenities such as an arcade/game room and laundry facilities.
  • You'll also enjoy the following perks during your stay:
    • An outdoor pool along with sun loungers
    • Free self parking
    • A roundtrip airport shuttle (surcharge), a nature reserve, and a banquet hall
    • Smoke-free premises, meeting rooms, and luggage storage
  • Room features
  • All 98 rooms include comforts such as laptop-compatible safes and laptop-friendly workspaces, as well as thoughtful touches like free WiFi and air conditioning.
  • Extra amenities include:
    • Bathrooms with showers and hair dryers
    • 43-inch flat-screen TVs with cable channels
    • Balconies, daily housekeeping, and desks

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The price is P4,252
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includes taxes & fees
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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 150 per room (one-way)
  • Airport shuttle fee per child: MXN 150 (one-way), (from 3 to 18 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 10:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Frequently asked questions

Does Hotel Plaza Palenque have a pool?

Yes, this property has an outdoor pool. Pool access is from 10:00 AM–10:00 PM.

How much does it cost to stay at Hotel Plaza Palenque?

As of May 22, 2026, prices found for a 1-night stay for 2 adults at Hotel Plaza Palenque on May 25, 2026 start from P4,575, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Plaza Palenque pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Plaza Palenque?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Plaza Palenque?

Check-out is at noon.

Does Hotel Plaza Palenque provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 150 per room applies.

Where is Hotel Plaza Palenque located?

Situated near the airport, this hotel is within 1 mi (2 km) of El Panchán and Museo Del Textil. Palenque National Park and Museo de Sitio Palenque are also within 6 mi (10 km).

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Reviews

Reviews

8.2

Very Good

8.6

Cleanliness

8.2

Location

8.4

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 96 out of 225 reviews
Rating 8 - Good. 74 out of 225 reviews
Rating 6 - Okay. 33 out of 225 reviews
Rating 4 - Poor. 14 out of 225 reviews
Rating 2 - Terrible. 8 out of 225 reviews

Reviews

Verified

8/10 Good

Carmencita

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place staff very helpful.
Stayed 2 nights in Apr 2025
Verified

8/10 Good

Maria

Liked: Cleanliness, staff & service
Staff was nice Room was clean Easy walk to super market Maria 3-30-25
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in Apr 2025
Verified

8/10 Good

Francisco

Liked: Cleanliness, staff & service, amenities
Very old and need update . Bathroom and beds very old
Stayed 1 night in Aug 2024
Verified

6/10 Okay

Klaus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, Basic Hotel

The hotel is located a bit of a walk to the tourist zone, where you can find restaurants and coffee shops. That said, Palenque itself has a lot of nice restaurants to choose from, and the downtown area felt safe to walk around. Personally I would stay closer to downtown next time. The hotel was nice enough, we arrived on a Thursday, and it looked like the pool was not looked after. By Friday this was resolved, it seems they clean the pool for the weekend crowd. We had to ask for hot water every morning, it took a few minutes to heat up. It seems they just arbitrarily shut down the hot water to suites. The bed was firm, but that seems to be the norm in Mexico, and over the years, it's what I have become to expect. WIFI, if important, is not great at this property. I would look elsewhere. It didn't really work in the rooms, and you have to log in with a new password every day. Also, one day we were working at the pool and had the computer plugged in to charge, the next day, the power to the outlets was no longer working. Draw your own conclusions, but I think management is incredibly cheap. Overall the staff was nice, but the owners really need to stop cutting corners to make this a go to place.
Stayed 3 nights in Feb 2024
Verified

10/10 Excellent

Roxana Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room and staff
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

MATEO

Liked: Cleanliness, staff & service, property conditions & facilities
Great price for this hotel.
Stayed 2 nights in May 2023
Verified

6/10 Okay

Yaneth

no lo use
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Selene

Liked: Cleanliness, staff & service
.
Stayed 2 nights in Mar 2025
Verified

2/10 Terrible

Mario

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Closer to a cautionary tale than a hotel stay The pictures online must have been taken in an alternate universe, because what we walked into was more ‘roadside motel’ than the promised tropical escape. We booked it hoping for convenience near the new Tren Maya station—but there was nothing convenient about it, unless you count the quick access to a pharmacy the next morning after the food gave me 24 hours of Montezuma’s Revenge. The staff tried, and that’s the only star I can give. But if you’re picturing a charming Palenque stay to start your adventure—think again. Unless your adventure includes testing your digestive system’s resilience
Stayed 1 night in Aug 2025
Verified

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
had what I wanted
Stayed 4 nights in Feb 2024
Verified

2/10 Terrible

PEDRO

Disliked: Amenities, property conditions & facilities
Beds and pillows are hard as rocks, the shower head as old as a dinosaur it shoots everywhere except down, made a mess in the shower room. They don’t allow outside food or drinks not even coffee. I reserved for several days but had to leave early they gave me hell and wanted to charge for the entire reservation. I could never turned TV on, I asked to send someone to fix it but never did. The property is nice though, but would never stay there again, ever.
Stayed 5 nights in Oct 2023
Verified

4/10 Poor

marc

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at this property and unfortunately, it left a lot to be desired. The water system was incredibly frustrating — it would turn on for about 30 seconds, then shut off for 10 seconds, and kept repeating like that the entire time. It made even basic tasks like showering way more complicated than they should be. The Wi-Fi was basically nonexistent, so if you’re planning to get any work done or even just stream a show, you’ll be disappointed. As for the pool, it’s extremely shallow, ranging from about 2 feet to 4 feet deep. It’s fine if you have small kids, but definitely not great for adults looking to actually swim or relax. Overall, the property felt very bare bones, with a clear lack of amenities that would make a stay more comfortable. It could work for a very short stay if you have young children and don’t mind roughing it, but otherwise, I wouldn’t recommend it for adults or anyone expecting a basic level of convenience.
Stayed 3 nights in Apr 2025
Verified

4/10 Poor

MADELEINE SASTRÉ

Disliked: Cleanliness, staff & service, property conditions & facilities
La noche nos costó 1,548 y la verdad no lo vale, según es un hotel de 4.5 y la verdad tampoco lo vale sino sería de 2, porq las condiciones del hotel son malas, requiere una remodelación y las camas están duras y viejas, condiciones pésimas del hotel, lo único bueno es el personal q son atentos y amables para ellos todo bien.
Stayed 1 night in May 2026
Verified

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities
Las habitaciones huelen mal y son muy viejas, los de la recepción tardaron más 20 minutos para asignar la habitación y para facturar me dicen que es con Expedia y no con ellos, todo muy mal con ese hotel
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buen servicio, muchas gracias!
Stayed 1 night in Dec 2025
Verified

8/10 Good

Adan

Liked: Cleanliness, staff & service, property conditions & facilities
Muy tranquilo y limpio.
Stayed 2 nights in Sep 2025
Verified

4/10 Poor

Reinaldo

Liked: Staff & service
Buena ubicación Mucho ruido.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las habitaciones muy frescas, limpias, la alberca muy buena
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Juan Antonio Vazquez

Liked: Cleanliness, staff & service, property conditions & facilities
Buen servicio y atención
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

María José

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó, dan muy buen servicio, son amables y la comida del restaurante está muy rica
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Julio César

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy segura y tranquila
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Julio César

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen servicio del personal
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
UN LUGAR MUY LIMPIO, EL PERSONAL MUY ATENTO Y CORDIAL
Stayed 2 nights in Jul 2025