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Hotel Villa Mercedes Palenque

3.5 star property
Family-friendly hotel with 2 outdoor pools and a full-service spa

Choose dates to view prices

Photo gallery for Hotel Villa Mercedes Palenque

2 outdoor pools, open 8:00 AM to 9:00 PM, pool umbrellas, sun loungers
Property grounds
Garden
Breakfast and lunch served, garden views
Reception
Hotel Villa Mercedes Palenque is in a vibrant entertainment district but offers relaxation too. Enjoy swim-up and poolside bars, massages at Villa Mercedes Spa/Maya, and garden-view dining at La Foresta. Family-friendly with free WiFi, two outdoor pools, and sun loungers.
VIP Access

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Bar
  • Breakfast available
  • Parking available
  • Pool
  • Pet friendly

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Room options

Check availability for these dates

Tonight

Sep 24 - Sep 25
Check availability for tonight Sep 24 - Sep 25

Tomorrow

Sep 25 - Sep 26
Check availability for tomorrow Sep 25 - Sep 26
Available filters for rooms
Showing 12 of 12 rooms

View all photos for Deluxe Room

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Deluxe Room

9.8 out of 10
Exceptional
(16 reviews)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
Hair dryer
Rainfall showerhead
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Deluxe Double Room

9.0 out of 10
Wonderful
(14 reviews)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
Hair dryer
Rainfall showerhead
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Suite

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Separate bedroom
Premium bedding
  • 54 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Twin Room

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Standard Twin Room

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
Hair dryer
Rainfall showerhead
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Room

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Executive Room

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
Hair dryer
Rainfall showerhead
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double Room

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Executive Double Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Premium bedding
Blackout drapes/curtains
Separate bedroom
  • 27 sq m
  • Lake view
  • Sleeps 3
  • 2 Double Beds

View all photos for Room Deluxe with Garden View

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Room Deluxe with Garden View

  • 27 sq m
  • Sleeps 2

View all photos for Double Room Executive with View

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Double Room Executive with View

  • 27 sq m
  • Sleeps 3

View all photos for Room Executive with View

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Room Executive with View

  • 27 sq m
  • Sleeps 2

View all photos for Double Room Deluxe with Garden View

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Double Room Deluxe with Garden View

  • 27 sq m
  • Sleeps 3

View all photos for Suite with Garden View

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Suite with Garden View

  • 27 sq m
  • Sleeps 2

View all photos for Double Room Standard with Garden View

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Double Room Standard with Garden View

  • 27 sq m
  • Sleeps 2
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About the neighborhood

Located in Palenque, Hotel Villa Mercedes Palenque is in the entertainment district and near a boardwalk/promenade. Travelers eager for a bit of culture can stop by Museo Del Textil, while those wishing to experience the area's natural beauty can explore Palenque National Park and Misol-Ha Waterfalls.
Visit our Palenque travel guideOpens in a new window
Map
Km 2.9 Carretera Palenque-Ruinas, Palenque, CHIS, 29960

What's nearby

  • Aluxes Eco Park - 3 min walk - 0.3 km
  • Palenque National Park - 2 min drive - 1.8 km
  • El Panchán - 5 min drive - 4.0 km
  • Museo de Sitio Palenque - 5 min drive - 4.4 km
  • Palenque Archaeological Zone - 7 min drive - 5.4 km

Getting around

  • Palenque, Chiapas (PQM-Palenque Intl.) - 15 min drive

Restaurants

  • ‪Bajlum Cocina Prehispánica fusión - ‬1 min walk
  • ‪El Panchán - ‬3 min drive
  • ‪Don Mucho's - ‬3 min drive
  • ‪pizzas exprés - ‬4 min drive
  • ‪Café Fuga - ‬3 min drive

About this property

Hotel Villa Mercedes Palenque

Family-friendly hotel in the entertainment district
A swim-up bar, a poolside bar, and a free daily manager's reception are just a few of the amenities provided at Hotel Villa Mercedes Palenque. Treat yourself to a massage at the onsite spa. The on-site restaurant, La Foresta, offers breakfast, lunch, and garden views. Stay connected with free in-room WiFi, and guests can find other amenities such as a terrace and a coffee shop/cafe.
You'll also enjoy the following perks during your stay:
  • 2 outdoor pools and a children's pool, along with sun loungers, pool umbrellas, and a swim-up bar
  • English breakfast (surcharge), self parking (surcharge), and a roundtrip airport shuttle (surcharge)
  • Babysitting (surcharge), luggage storage, and coffee/tea in the lobby
  • A porter/bellhop, a nature reserve, and tour/ticket assistance
Room features
All 92 rooms offer comforts such as air conditioning, as well as thoughtful touches like free WiFi and safes.
More amenities include:
  • Rainfall showers, tubs or showers, and free toiletries
  • 32-inch flat-screen TVs with cable channels
  • Childcare services, coffee/tea makers, and ceiling fans

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Secured, uncovered self parking on site (surcharge)
  • Secured, uncovered extended parking on site (MXN 500 per day)
  • RV/bus/truck parking (surcharge) on site

Food and drink

  • Daily English breakfast available 7:00 AM to 11:30 AM for a fee: MXN 250 for adults and MXN 150 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception

Restaurants on site

  • La Foresta

Things to do

  • 2 outdoor pools
  • Children's pool
  • Full-service spa
  • Gym
  • Playground
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Children's pool
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting room

Outdoors

  • Garden
  • In a nature reserve
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Massage
  • Mud bath
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator (single-level property)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (43 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 floor
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 600 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 29 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately MXN 250 for adults and MXN 150 for children
  • Airport shuttle fee: MXN 1500 per vehicle (one-way, maximum occupancy 4)
  • Uncovered extended parking fee: MXN 500 per day
  • Pet fee: MXN 600 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hotel Mercedes Palenque
Hotel Villa Mercedes Palenque
Villa Mercedes Palenque
Mercedes Palenque Palenque
Hotel Villa Mercedes Palenque Hotel
Hotel Villa Mercedes Palenque Palenque
Hotel Villa Mercedes Palenque Hotel Palenque

Frequently asked questions

Does Hotel Villa Mercedes Palenque have a pool?

Yes, this property has 2 outdoor pools and a children's pool. Pool access is from 8:00 AM–9:00 PM.

Is Hotel Villa Mercedes Palenque pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 29 lbs per pet. There's a fee of MXN 600 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Hotel Villa Mercedes Palenque?

Self parking is available for a fee. Extended parking is available for MXN 500 per day.

What time is check-in at Hotel Villa Mercedes Palenque?

Check-in start time: 3 PM; Check-in end time: anytime.

What time is check-out at Hotel Villa Mercedes Palenque?

Check-out is at noon.

Does Hotel Villa Mercedes Palenque provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 1500 per vehicle applies.

Where is Hotel Villa Mercedes Palenque located?

This family-friendly Palenque hotel is located near the airport, within 3 mi (5 km) of Palenque National Park, Museo de Sitio Palenque and El Panchán. Palenque Archaeological Zone is 2.6 mi (4.2 km) away.

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Hotel Villa Mercedes Palenque Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 344 out of 620 reviews
Rating 8 - Good. 186 out of 620 reviews
Rating 6 - Okay. 54 out of 620 reviews
Rating 4 - Poor. 24 out of 620 reviews
Rating 2 - Terrible. 12 out of 620 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

ERIKA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LAS INSTALACIONES Y LAS HABITACIONES CON MUCHAS AMENIDADES
Stayed 2 nights in Jul 2025

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito y tranquilo para pasar un fin de semana
Stayed 1 night in Jul 2025

10/10 Excellent

Araceli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es la segunda vez q visitamos Palenque y las dos veces nos hemos hospedado en este hotel, nos encanta.
Stayed 1 night in Jun 2025

8/10 Good

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicación perfecta
Stayed 3 nights in Jun 2025

10/10 Excellent

ROSAURA

Excelente servicio
Stayed 2 nights in Jul 2025

10/10 Excellent

Maria Isabel

El personal es muy amable.
Stayed 1 night in Jun 2025

10/10 Excellent

Adriana Donatilia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Siempre es un gusto hospedarse en este hotel. Recomendable al 100%
Stayed 1 night in Jul 2025

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Este hotel es increíble, el servicio, las instalaciones, siempre es agradable volver
Stayed 2 nights in May 2025

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 2 nights in Aug 2025

10/10 Excellent

Natalia Guevara

Liked: Cleanliness, staff & service, property conditions & facilities
Un lugar muy lindo y tranquilo.
Stayed 2 nights in Mar 2025

10/10 Excellent

Nallely

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelentes instalaciones y el personal muy amables todos
Stayed 1 night in Apr 2025

10/10 Excellent

Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

La ubicación, el trato, la vista, la gente excepcional
Stayed 2 nights in Mar 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
De los mejores alojamientos en donde nos hemos quedado, volvería muchas veces
Stayed 2 nights in Jan 2025

10/10 Excellent

ADRIANA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen hotel muy bonito
Stayed 1 night in Jan 2025

10/10 Excellent

Jorge Humberto ojeda

Liked: Cleanliness
Muy lindo todo
Stayed 1 night in Apr 2025

10/10 Excellent

Juan

Liked: Cleanliness, amenities, property conditions & facilities
Muy buen lugar para descansar en medio de la naturaleza
Stayed 2 nights in Mar 2025

10/10 Excellent

Edgar Daniel

Liked: Cleanliness, property conditions & facilities
muy buena, me encanto que recibí unas cortesias por parte de expedia
Stayed 1 night in May 2025

8/10 Good

CLARISSA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Naturaleza en toda su expresión

Si te gusta la naturaleza, es el hotel ideal, sus empleados son muy amables y buen servicio .
Stayed 2 nights in Feb 2025

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Palenque

We had a wonderful stay in Palenque! The grounds of the hotel are beautifully maintained and clean! The rooms are comfortable and clean! We enjoyed our stay!😊
Stayed 2 nights in Mar 2025

8/10 Good

JOSE ALVARO

Liked: Cleanliness, staff & service, property conditions & facilities
Bien en general
Stayed 1 night in May 2025

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

EXCELENTE ESTANCIA AHI

GRAN EXPERIENCIA, EL PERSONAL MUY AMABLE!! LAS HABITACIONES E INSTALACIONES MUY BIEN!!
Stayed 1 night in May 2025

10/10 Excellent

Maria Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy cerca de la zona arqueológica
Stayed 4 nights in Apr 2025

8/10 Good

victor murrieta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Espacios suficientes y limpieza
Stayed 2 nights in May 2025

10/10 Excellent

Gisela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente!

Excelente! Increíble experiencia. Este hotel es más bello que a como se ve en las fotos. Súper limpio; todo impecable. La vegetación bellísima albercas limpias, amplio estacionamiento.
Stayed 2 nights in Apr 2025

10/10 Excellent

jonathan japh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente servicio

Todo muy bien, desde la llegada, muy amables en la recepción, la limpieza de la habitación muy adecuada, el personal muy atento en todo momento
Stayed 2 nights in Jan 2025