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"I stayed at the Lotte City Hotel and overall had a good experience. The location is excellent, very convenient for getting around the area and close to restaurants and transportation. The hotel is comfortable and works well for a city stay. On the downside, the single beds felt a bit too firm for my taste, and the carpet cleanliness could be improved. Aside from that, everything was fine, and I would recommend it for its location and practicalit"

"The AC in the room kept it at the cooler temperature I like at night. The drinks and food in the lobby restaurant/bar were very good, but I would have liked a rooftop bar with a view - similar to the 81st floor bar in the hotel across the street. The restaurants on the 11th floor of the Lotte Dept. store provided several reasonably-priced options for dining. It was convenient having 3 phones in the room. There was a gap between the bottom of the entrance door to the room and the carpet, so some noise carried through from the hallway - not a major issue, but it did wake me up."

"Great selection of food available for buffet breakfast + Staffs were very polite and helpful. The check in and check out staffs were amazing too"

"Room was very clean and the bathroom was as nice as the photos"

"The staff were very friendly and kind. Staff always made us feel welcomed. The room was clean and a bit small but perfect if you don’t plan to be in the room all day. The hotel has a WOWPASS kiosk in the lobby which was perfect for money exchange when needed. The hotel is right next to multiple restaurants and convenience stores and 3 minutes from City Hall bus station. Overall, highly recommend."

"Airport to hotel shuttle never picked us up Air conditioning NOT working. The front desk told me that is only turned on in summer time ( not specified on Orbitz home page. Room was very hot, very uncomfortable to sleep. We couldn’t get the 2 free drinks because the bar opens at 6:00 pm. The coupons we received the day of check in stated bar is open from 10:00 am until 12:30 am. I will call Orbitz for a type of compensation "

"Food is OK but choices are very limited."

"very attentive and well mannered. the service was spot on and the property was very clean and spacious. We were able to communicate without any language barriers."

" I loved everything about this hotel. The room was spacious and modern. Multiple on site restaurants, a 24 hour convenience store but my favorite part was the location. So close to multiple rail lines. Most mornings started with a trip to Burnt Seoul for breakfast then on the subway to a bew adventure. "