Pacific States hotel rooms a the Benchmark

"Very clean room and beautiful lobby area. The airport transportation is extremely convenient. "

"Staff was awesome. Hotel is in a great location. I'd definitely stay here again."

"The view from balcony was great. "

"This is my 2 go place. When I go to Disneyland overnight cant beat, the free shuttle to the parks. The hotel is on the older side, but it is clean. Staff has always been nice ac works great, bathroom on the smaller side in the unicorn room. Should be bigger with the larger group capacity."

"The property is amazing with a lot to do. The major problem we had was with management. Over promising and under delivering. The shuttle were supposed to come every half hour but my family and others were waiting close to 45-60 mins. We had to call multiple times just to get someone to pick us up. There is a text service that is absolutely useless. Every time we called the front desk it would take 15-20 mins just to get an answer. The rooms were nice but we had a really bad ant problem and needed to be called three times to take care of. Most of the staff were helpful but the management was horrible. More issues than worth writing out."

"Great place to stay! Gym, sauna, and pool were great. The down stairs bar, lobby, and lounge were very nice, newer and had a great vibe. The rooms were well maintained but older. I would definitely stay here again."

"The only thing that makes this hotel remotely worth it is the Hollywood hills view from your bed. However, unless you in floor 8 or above you’re not getting the best version that view. If you book the just the “Hollywood hills view” the staff will put you in a room on the 5th - 7th floor where there is an apartment building obstructing your view. I think they save the worst rooms for people who book with 3rd party booking sites or they just didn’t like us for no good reason. When we went back to change our room they told us there were none available on higher floors. So I went online to book another room and the ‘high floor Hollywood hills view’ were available for that night. As you can see from many reviews the front desk staff is terrible. They are ‘LA rude’. They make assumptions about you and determine your worthiness based on whatever they think. However, the Restaurant staff, cleaning staff, and Valet staff were all great and kind. Outside of that the rooms are very dated, dusty and millwork is warping. Rooms and bathrooms are on the small size and they still use shower curtains in the bathroom. With a little lip so your floor is wet when you get out. I don’t know how this is considered a 4 star hotel. It’s hasn’t been worthy of 4 Stars in a long time. Again the Hollywood hills sign view is the only reason we stayed here because nothing else is worth it. But if you ignore everything else and still book make sure you get a high floor."

"Clean place and friendly staff. Valet was a hit or miss"

"The lobby and rooms are nice and it’s in a good location to get to downtown. The room was not ready until 45 minutes after check-in time which was annoying because it wasn’t crowded. The bar had good food. Overall a good place!"