Pacayas Hotels

"This hotel is outdated ,the AC in the room was broken."

"Great"

"Good breakfast and good restaurant on site."

"Good staff and clean hotel in a wonderful location. So many attractions and restaurants within a 20 minute walk from the hotel "

"The hotel is gorgeous! The location not so great. The staff could be more friendly. "

"I’ve genuinely never stayed anywhere quite like this—and not in a good way. This hotel is so far from 5-star, it’s hard to know where to begin. On arrival, there was just one person working at reception during what we were told is peak season. You’re forced into a single queue for everything—check-in, broken room keys, general queries—which meant a long wait just to get to the desk. Unsurprisingly, no one in the queue seemed happy. The rooms are incredibly dated—like stepping back into the 1970s. Everything feels old and tired, right down to a corded phone mounted on the bathroom wall. It’s not charming or retro, just in serious need of an update. Breakfast was completely average—nothing you’d expect from a hotel positioning itself as 5-star. The pool itself is decent, but it was so overcrowded that people were sitting on the floor due to a lack of seating. Towels also ran out and weren’t replenished, despite asking multiple times. At best, this is a 3-star hotel charging 5-star prices. I wouldn’t recommend it."

"This was the loudest hotel I’ve ever stayed at. And it wasn’t just normal street noises. The design of the hotel is such that some rooms have a window into the lobby. Guests and staff sat at the lobby tables (right outside our random window) talking loudly all night. Light from the lobby also poured in through the semi-sheer curtains. It was odd. And even with earplugs, it was unbearably loud. Also, be warned, there is NO PARKING at the hotel and not much safe overnight parking nearby. "

"Didn't use parking and the breakfast is always good, though often, we are told the espresso coffee machine is not working. "

"Everything was good "