"1) The day we arrived the toiled in the room was sprayed with fecal matter. Not sure how housekeeping missed that. I have a photo of this.
2) The room is moldy. The smell of mold was intense. This is the second time I stay at this hotel and the smell was present in both rooms.
3) The shower was clogged the first day. We had maintainance come in and handle it. 2 days later the shower was clogged again. It took 2 days to get maintainance back. The day before our checkout we wake up and the shower is filled with white/yellow water. Front desk provided us with an adjacent room to shower in.
4) At check in, when we got into the room, we noticed the fire detector was covered with a bag. We let it be and didn’t think much of it. After checking out, the hotel charged us a $250 smoking fee when we never smoked in the room. They said that they have a photo of the plastic bag around the smoke detector and that’s enough evidence. The front desk person called me a liar when I instisted that the bag was there when we checked in and we didn’t smoke in the room.
I have stayed at several Sonesta’s before. This one ruins my opinion of this brand, although I had never had issues at other properties owned by Sonesta before.
Overall, terrible experience. "
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