"The in-house laundry facility is convenient. The room looks outdated: the steps into the bathroom can be risky for older people. The bathtub is too deep and has no grab bars. The staff can be quite unhelpful. We asked for a room change to a room with a shower outside of the tub. We were charged extra ¥ 12,000 plus for the new room. The explanation given was because the new room was designated as a smoking room and we had asked for a non smoking. I was not convinced. I would not use this hotel again. "