Ojos de Garza Hotels

"The staff although were nice in some ways, but the reception staff lack experience and knowledge. Although I checked in online before arrival, I had to queue in a long line with other customers who didn’t check in online. That was because the online check-in counter staff was not available. The staff wanted to charge me the room fees again as he couldn’t locate the evidence of payment through Expedia. I refused to pay and had to escalate to a manager who could find my payment in the system. The inexperienced staff just acted as if nothing had happened. I recommend to avoid this hotel!"

"Excellent stay! Highly recommend"

"Bar has a wide selection, pool is well kept."

"We stayed 4 nights though didn't eat at the hotel. The staff were polite and friendly, the room was clean with good amenities. The rooftop pool is great! Would have been nice to have some coffee pods provided as there is a coffee machine."

"The breakfast was quite limited. Sometimes they add raw onion in omelette. They also block half of morning dining room so I had to wait for 5-10 minutes every morning at 10am for free table and for fork and knife. Menwhile the blocked area had all the tables ready but not used. The rooms are very dated. Not a fan of purple colours everywhere. I will probably wont stay there again unless its super cheap because its very close to Yumbo. "

"Not a fan of breakfast "

" Excellent breakfast and view from the balcony"

"Would thoroughly recommend. Rooms a little tired but very clean, with everything you need and good service. Plenty of choice for breakfast - quality of food fine. Had a room with a city view, which was lovely and quiet."

"Stayed here for two nights on my final stop in Gran Canaria. The basics are solid. Staff were professional, and the hotel was clean and well maintained. No issues there. I also appreciated that underground parking was included. That said, this property is clearly geared toward business travelers, not solo leisure stays. For what you get, it felt overpriced. The location is convenient for airport access if you have a car, but otherwise it’s not particularly appealing or enjoyable to spend time around. The garage was usable but not smooth to navigate, which became a minor daily frustration. The hotel itself was also quite noisy at times. Food was a weak point. Breakfast was acceptable, but overall dining quality was below expectations. Overall, I’d rate it around a 3/5. If you’re a business traveler needing quick airport access, it does the job well. For a solo traveler looking for a more relaxed or enjoyable stay, there are better options."