"I was extremely disappointed with the lack of customer service during my stay. The hotel itself is decent, the lobby area above the check-in desk is nice, and while the rooms are small, they have the basics you need. Unfortunately, my experience was overshadowed by serious issues in the room and how they were handled.
When I arrived, my room was unbearably hot. I read the note by the window explaining the hotel’s seasonal heating/AC plan, which advised opening the window. However, when I tried to do so, I discovered the window was broken. It suddenly slammed shut and nearly severed two of my fingertips. It was both dangerous and painful.
I went downstairs to explain the situation. A staff member came up to inspect the room and agreed that it was extremely hot and had a disgusting smell. He said he would return with a solution, but instead came back with two spray bottles and began spraying strong scents all over the room, on the walls and in every corner. I expressed concern, especially since the window couldn’t properly open, but by then it was already done.
He then used a bath towel to prop the window open about five inches. I asked if I could please be moved to another room, but was told the hotel was full. I asked repeatedly for any alternative solution and was told, verbatim, “I will go down and see what I can do for you.” I also requested to speak with a manager or owner, but that request was not accommodated.
He left and said he would be right back, but never retur"
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