Northwest Omaha hotel rooms a the Best Western

"Very enjoyable. I knew parking would be a bit difficult for my level of mobility, but the room was extremely comfortable. Missed having a work desk, but most casino goers don't work."

"Room was clean, but piles of junk outside that need to be cleaned up. Staff is friendly."

"The lady working the front desk around 6 PM on May 6th should not be working in hospitality or any customer-facing role. It was one of the worst customer service experiences I’ve had. What was even more concerning is that another employee there, who I believe was security, implied this is a common issue with her behavior. I ended up not staying at the hotel and went to Kimpton instead. I’d strongly recommend checking the recent customer service reviews before booking here. Hopefully management takes this feedback seriously and makes the necessary staff changes."

"breakfast is ok."

"Staff was helpful and friendly, but the hotel was a little run down."

"smelt like cigarettes very ghetto "

"The room was very nice / coffee was good "

"Would not stay there. Room was so bad, I left and booked a room elsewhere after moving to another room after check in."

"Nice large room, clean and well furnished. Of course the warm cookies upon check-in are my husband's favorite. We dined at the onsite restaurant, very nice. "