Northwest Chicago hotel rooms a the Sonesta Hotel

"Stay was amazing, the staff was very courteous!"

"Property was neat, clean. Staff was helpful and understanding."

"It was great"

"Good hotel "

"The pool was closed. The room could’ve been more well kept and clean, it was a bit dusty and the bathroom was not fully cleaned. We requested some washcloths and towels and never received them!"

"Going to the pool should have underground path way "

"The property has two kiey takeaways: an excellent staff, and a building in need of immediate reclamation for black mold in our room. This is a case of maintenance, not really cleanliness. The bathroom has no venting, therefore the steam is damaging the wallpaper and making it peel. The peeling corners and edges are at the top of the wall, so it's not something that you'd readily see, until you sit down. I did meet with the FOH manager, and they took action immediately. At the same time, Hotels.com charged me a 300$ deposit that was not sent to the site, and for breakfast which we paid for with our reservation. I am disputing the charge for the deposit."

"Needs major renovations. "

"Clean room, great staff, shuttle to the airport "