Northwest Chicago hotel rooms a the Hilton Hotels

"The front desk workers were rude and unwelcoming. Guest got stuck on the elevator. The room that I booked was unavailable. The room that they offered to me had a bad odor and the front desk attendant stated that we can just open a window. When I advised her that that would be unacceptable she then stated that there were no more available rooms. After expressing how disappointed I was with the experience she then found an available room with the accommodation that were originally booked. There seemed to lack of staff. The air conditioner stopped working and there was no one available to repair it. I was very disappointed with The Holiday Inn or Staybridge. Not really sure of what the location identifies as however I felt like I had checked in to a Motel 6."

"The bathroom floor has dried liquid mark."

"yes"

"Hotel needs an immediate renovation. Cleaness in the halls is poor, rooms with very old mobilia, beds not comfortable, cheap small towels."

"Charged 2 times, once through Expedia and then again through “Hyatt”. Watch charges closely if booking through Expedia. Hyatt itself is lovely!"

"Stayed in a renovated room, very clean and nice. All the staff was very friendly. Breakfast was great! Parking lot was well lit, and felt safe. Would definitely recommend this place to stay."

"Nice stay close to airport"

"Convenient but very dated. Needs a renovation. And not cheap."

"Great location, great staff, clean and spacious rooms. Only down side was no microwave in the room. We had delicious Chicago food we couldn’t eat later in the day. Overall great stay!"