"After making reservation, Expedia says this is the price! Then the next day I receive an E-Mail from Hilton through Expedia saying there is an additional substantial non-refundable pet fee. If I had known about the "non-refundable" fee beforehand I would not have made the reservation. I spoke to both Expedia and Hilton and they both point fingers at the other party saying it is up to them to waive the fee or give me a refund. I was happy with the non-refundable room rate but then to deceive me and add on additional dollars the next day isn't fair. Customer service for both companies weren't helpful. I did not end up staying because of the additional cost. So I am out my initial booking fee. I booked my reservation indicating I had a pet. Why not tell me at that time there is an additional fee? Also, customer service said it would be resolved between 24 & 72 hours. But I was supposed to check in in 24 hours. I wasn't allowed to talk to a supervisor. 72 hours? Doesn't make much sense. I'm still waiting for an answer."
Change your mindBook hotels with free cancellation
Be pickySearch almost a million properties worldwide
