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"Clean room. Wonderful, caring, supportive staff. "

"Location is great! Nice and close to the station to get in and out of the city. Plenty of buses around too, however it’s also within walking distance to landmarks like the opera house and royal palace. Staff were super friendly, however you can go your entire stay without interacting with staff as my check in and check out were self service. I only dealt with staff as I had questions and they were very accommodating with me. The room was comfortable and the bathroom was big with a nice hot shower and heated floors. My only gripe is my room was facing the street and the windows don’t seem block out the sound of cars driving over snow and ice which was quite loud. Nothing earplugs couldn’t fix"

"Great location, helpful friendly staff."

"Very pleasant"

"The service was exceptional from checking in to the concierge service. The staff was kind and attentive. Our room upgrade was nice, view wasn't the best, the room was nice and clean. The restaurant, bar, and coffee shop had good options. Overall we had a great experience. Location was perfect, we walked out and saw the London Eye and Westminster Bridge."

"Excellent service from front desk, doorman, restaurants, and housekeepers! Everyone was amazing!!!!!"

"Lovely staff everyone is helpful "

"clean room and super easy check in/ check out. Very central location, felt very safe!"

"Perfect room, great breakfast, kids friendly hotel. "