Pet friendly Hotels in North Wales, Philadelphia

"I wouldn't know. I was unable to make the trip and due to your non refund policy, I also paid for everything and got nothing."

"The beds were comfortable. The room was enormous and the location was excellent although very noisy at night because of traffic. Several things about the hotel are quite rundown. The curtains didn’t open or close properly because they caught on the tracks so my husband had to climb up and sort them night and morning for four days. The bath had considerable limescale staining and the shower temperature couldn’t be adjusted. The worst thing was how cold the room was. Apparently this was because the hotel heating was in summer mode so the room could only be cool and not heated. We were freezing in there most of the time and it took till our final (4th) night for the hotel staff to bring a heater to us. Coffee and tea facilities in the room were not replenished and when we asked they didn’t arrive or we had to wait a very long time. By the final night we were quite miserable so the hotel did say they would refund us for our final night. So far we haven’t received any of this money despite departing a week ago."

"I did not need the bar"

"Good hotel "

"This hotel USED to be our favorite but it's declining. The past two trips our valet experience has not been great. We pulled in and it's as if we didn't exist. We waiting by our car and tried to ask for help and then to our shock, they walked right past us and went to the guy who pulled in behind us. Delayed our check in and my husband has medical issues so standing for too long isn't great. The check in area and the restaurant are gorgeous. The rooms are always lacking in cleanliness. Last trip our floors were sticky and the carpet didnt appear to have been vacuumed. This trip, hair (little black hairs ON the tub) of course we didn't use it. Towels are old and scratchy. And just general lack of attention to cleaning...our tv had finger prints all over it, walls had splatter. It makes you feel like you can't take your shoes off. One note, last trip we set up room service for breakfast before we had to head to the hospital. It never came. We had to be all the front desk 3 times. It showed 2 mins before we had to be out the door. Honestly, we travel in for hospital appts at Penn and choose to stay near rittenhouse bc we have always loved it. It may be time to try some of the other hotels though bc Sofitel is not longer even a 4 star hotel in our opinion."

"All was good"