"1-Star Review: Deceptive Photos, Unsafe, and Filthy am deeply disappointed with my stay at this property and cannot recommend it to anyone.
The hotel looks absolutely nothing like the pictures online.
Room & Cleanliness Issues:
1.) Filthy bedding: The sheets were heavily stained upon arrival.
2.) Bad odors: The room had a foul, persistent smell.
3.) Water damage: There were visible stains all over the ceiling.
4) Poor layout: The bathroom is cramped; the toilet is too close to the sink to sit comfortably, and the lid gets stuck on the handle.
5.) Terrible Customer Service: When I requested a room change due to these conditions, staff refused. Instead, they handed me fresh sheets and expected me to remake the bed myself, which is completely unacceptable for paying guests.
Safety & Amenities:
1.) Security concerns: The elevators are vandalized with profanity carved into them. Dangerous environment: Loiterers and individuals engaging in suspicious activity outside made entering the hotel a stressful ordeal. The property desperately needs security.
2.) Misleading parking: Guests should know that parking is not on-site; you must park down the street at the Bank of America lot.
Avoid this hotel until management addresses their hygiene, safety, and customer service standards."