North San Antonio - SAT hotel rooms a the Red Lion

"Great staff "

"This was one of the most disappointing hotel experiences I’ve had. We booked this property through Hotels.com because it had a 9/10 rating and appeared to be a decent place to stay. We specifically reserved a room with two queen beds, but when we arrived we were told none were available and were instead given a room with one queen bed and a fold-out couch. Unfortunately, the condition of the room was unacceptable. There were crumbs scattered across the floor and even in the bed sheets. We also found a roach in the bathtub, and there was a dirty sock left inside the fold-out couch. The overall cleanliness of the room made it clear that it had not been properly cleaned before our arrival. When we raised the issue with the front desk, we were told that no refunds were allowed. With no other options available at that point in the evening, we had no choice but to stay the night. Based on our experience, the condition of the hotel and the level of service did not come close to matching the rating advertised online. I hope management addresses these cleanliness and customer service issues so future guests do not have the same experience."

"Everything was straight"

"Affordability shouldn’t be a synonym of poor quality. With the exception of having 3 beds in a room which is really nice for a family of 5, the rest was really poor. The room had roaches, restroom and room was really dirty, sheets had stains, towels were dirty and pool was full of stray cats. The ladder to get to the room is falling apart and the breakfast was poor quality and selection "

"Over crowded with young sport teams , creating noise and nuisance. Eating all the food faster than the employees could keep up. Employees were working hard to keep control but understaff for the amount of kids. "

"Very clean in rooms and around the property "

"The most unacceptable motel accommodations we have ever experienced. The employee up front screamed at me when I asked for towels. He yelled that he had way too much going on to deal with me. I ran out of that trapped area. We were there due to an emergency or we would have left immediately. I reached out to corporate and I never hear back. None of my family will ever patronize these properties. This was aside from scurrying roaches, dirty room (the towels were to clean), we bought new towels, sheets and pillows at the Walmart and made the best of it without bothering the front desk. We should have called the police about the brutal explosion by this employee. "

"This property definitely has good offers on food, however when it comes to room, it is not in great shape. Specially 1st and 2nd floor rooms smells bad. The property is old one but at good location. So if you don’t mind staying in old property then you should be good. Even washroom has very less space so be mindful."

"Yes to everything! Indoor pool for kids, awesome breakfast, suite style rooms were great! "