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"I am so disappointed that I booked this hotel"

"This is my second stay at the resort, given that it was at full Easter capacity it was excellent service. From check in to check out and all in between. Towels, food and bev, room cleanliness-all the staff were very pleasant and helpful. The hotel had plenty of activities to entertain the whole family from kids to adults, we were able to find space by the pools whichever we went to so they were very well prepared for a full house… The food was great, the only thing we found tricky was reservations since I think most people with privilege booked in advance. Nonetheless the buffet was always offering different and tasty food, loved the little themes and accents around the dishes and stations. The Easter desserts were fab for the kids. A great and memorable stay. "

"The room was very clean. Be prepared no elevators "

"friendly staff."

"Immaculate grounds, very well kept and clean. 5 pools (2 pools are are 18+). Tons of beach front with plenty of lounge chairs and shade options. There are many options for food. The buffett goes well beyond the basics, there were always interesting options. The specialty restaurants were delicious as well."

"Clean organized safe "

"Upgraded to have our rooms upgraded to ocean view. One Wes not ready, had to stay at the other tower for a night, was then going to be upgraded to a suite, didn’t happen. Supposed to get a special gift basket that those rooms get, never happened. Front desk Wes very helpfull, supervisor not so much. Will go to a Moon Palace again, just not this one."

"The property was amazingly great. I would definitely recommend. Staffs were very polite, helpful and friendly. 10/10"

"Be mindful when booking. Ocean view and ocean front are two different categories. Ocean views are considered partial views of the ocean at the resort in reality it is really facing the center grounds of the property. From the initial room I was assigned You have to be on the edge of balcony scrunched in the corner to see a sliver of it. Ocean front is elite club and requires expensive upgrade. "