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"Loved it"

"I am giving this stay two stars only because of a few positive interactions with specific staff members; otherwise, the management and operational failures would warrant a lower rating. This is an outdated property that suffers from a severe lack of leadership and efficiency. The Check-In & Lobby Experience The "service" model here is baffling. Every guest is attended by two staff members simultaneously, yet this does not make the process faster or smoother. In fact, checking in was significantly delayed. The lobby is filled with staff roaming around, seemingly with the sole intention of ignoring customers. Room Quality & Service • Missing Essentials: Basic items like washcloths and hand towels are apparently not part of the regular room setup. We had to call multiple times just to get these delivered. • Communication Breakdown: Obtaining a simple active folio or getting a clear answer on where resort credits could be used felt like a mission rather than a basic request. The Checkout Disaster Checkout took a grueling 45 minutes. There was only one person working the front desk while five concierge staff congregated in the lobby nearby; not a single one was willing to step in or assist their colleague. Furthermore, the staff gave us a very hard time regarding our prepaid Expedia transportation, repeatedly attempting to double-charge us despite proof of payment. Dining & Location • The Highlights: The Momo restaurant and Bakery staff are easily the best teams on-site. Their har"

"Everything was great with them just reopening in April "

"Everything at this resort was amazing! We have been to about 12 different resorts all over the world and I would have to say that this resort is top 3 by far! The food was tasty, the rooms were clean and comfortable, but the best part was the staff! The entertainment staff were AMAZING! Friendly and very talented! I hope all RIU resorts are the same, so that we can book again!"

"My stay at the Grand Palladium was a wonderful experience. The staff was very attentive,nice & friendly."

"Break was good "

"Easy access to pool and beach at the same time. Great staff and very clean rooms. Specialty restaurants and buffet breakfast were awesome!"

"Great place. One of the best all inclusive resorts we’ve stayed at. Will definitely return. "

"I went there 2 time and I guess since Hurricane they had everything changed not for the good ..the food was not all that and the room was not all that ..my room the tv was not working we called no answer then .my friend didnt get her room until 6pm ..I order a 2 bed and got one bed they give one room then when we went to room someone was already there fro. A 5 start hotel to me it went down 2 starr ..never again"