North Coast hotel rooms a the Palladium

"Receptionist, pool bar staff and entertainment staff were great. Restaurant and inside bar staff were almost to the point of being rude!! A smile goes a long way when working hospitality......."

"We stayed at Toby’s resort in April 2026. Due to the recent hurricane in Montego Bay, our usual lodging was greatly damaged. I looked on the reviews from Expedia and decided to give it a try. The check-in process was not bad. The manager was very pleasant and inviting. Once we began walking to our room, there was a long flight of steps to go up. We booked the “DELUXE” room. Sad to say there wasn’t anything deluxe about the room. The room was definitely outdated, the bathroom door was a sliding door. We didn’t have a dresser to put our clothes in. The iron leaked, the iron board had no iron padding and couldn’t be removed from the wall. The bathroom had a scent from the sewage that was backing up from the pipes, they gave us coffee beans to cover the scent. The room needed a paint job. The king-size bed was 2 twin beds put together. I must say that our cleaning lady was great, she gave us fresh sheets and fresh towels daily. She was friendly. She apologized for the scent in the bathroom and said that since the hurricane, everywhere had issues with sewage back-up. Check-out was easy. Will I stay there again? No. This “resort” needs a complete makeover. The reviews were very misleading."

"Amazing beach days "

"The only problem was the elevator it kept going out of service"

"Overall the experience was good. However, the food is very mid (even at the à la carte restaurants). We also had the lights go out for several hours, couldn’t get dinner that night since the restaurants also didn’t have power and we were left with no AC. Ruined the last day."

"The buffet staff were rude. 1 guy became combative with me because my daughter ordered the wrong drink when in reality she could not understand him due to the language barrier but she did not want to be rude so she accepted whatever he said he would bring her. One of the pool guys told me that “if you let the umbrella up and the wind blows it into someone then it’s on you and your responsibility” Hmmm the pool side umbrellas are meant to be used. But these are just 2 out of MANY examples of the poor customer service this staff displayed. The resort is well kept and clean. The service and attitudes of the staff was the worst experience I ever encountered in my many years of visiting Jamaica."

"Everything was good "

"It was great all around to the food and the beach all around great"

"Great family-friendly resort with lots to eat and to do. Staff is always helpful and courteous. Pools are great and well kept"