North Austin hotel rooms a the Highgate Independent

"My son and I stayed in Room 246 on 3/13. It was an awful experience due to unbearable noise and shocking customer service. At 4 AM, a massive humming noise from an outside AC unit jolted me awake, making it impossible to sleep. At 6 AM, I went to the lobby with an audio recording of the noise. The night manager, Jessica, completely brushed me off. We were extending our stay, so I asked to be moved and requested one free night for the total lack of sleep. She flat-out refused, offering only a free breakfast, and incredibly blamed me for not complaining before going to bed! How could I predict a 4 AM noise issue? Instead of helping an exhausted guest, Jessica was hostile and unprofessional. When I waved at the desk clerk to give me a second while I walked over to her, she snapped, calling me "rude" for not saying "please wait." I admit I raised my voice out of pure frustration because she was being so completely unreasonable. I gave up and tried to leave for coffee at 6:40 AM. Because valet doesn't start until 7 AM, the desk handed me my keys. I searched the lot but couldn't find my car. It turns out it was locked in a private back lot—something I was NEVER told. I paid $40 for valet, only to be stranded. When valet finally arrived at 7 AM, it took another 20 minutes to get my car! The daytime manager later apologized and offered Marriott points, but it doesn't excuse the sleepless night, the $40 valet trap, or Jessica’s horrific attitude."

"It was good"

"Room was decent but slightly updated. Good breakfast buffet with lots of options. Staff was friendly and helpful. "

"The room was great, and very good breakfast."

"DO NOT STAY HERE! We were in town for soccer tournament from Houston and the rooms for that price a"

"Clean room, very nice staff. "

"Excellent staff. Stewart at the desk was exceptional"

"Hairdryer in the room was filthy. "

"Room was clean, the breakfast was ok. staff were polite and supportive."