"First, we want to compliment your staff—they were great, helpful, and very responsive throughout our visit. We truly appreciated their attentiveness.
However, the room we stayed in was quite noisy. It was located right next to the street, with traffic, trash pickup right beneath the room, and last night there were a few trucks working (possibly county work) without any prior notice. Unfortunately, this made it difficult for us to sleep well.
Overall, aside from the noise issue, everything else about our stay was great. We hope this feedback is helpful for future improvements.
Thank you again for your hospitality."