"Our primary concern during our stay pertained to the housekeeping service, which consistently fell short of expectations. As we were traveling with children, our repeated requests for fresh linens and trash removal were unfortunately overlooked. We ultimately had to procure our own garbage bags to maintain the cleanliness of our rooms due to the lack of service. Furthermore, we were compelled to collect all used linens, place them in the hallway, and personally retrieve replacements from the front desk. Despite a five-day stay, our room was only serviced on the day prior to our departure, which is an unacceptable standard of service.
Conversely, Tiffany demonstrated exceptional resourcefulness, a friendly demeanor, and remarkable kindness towards my family and me. She consistently greeted us, inquired about our daily activities, and offered valuable recommendations for local attractions. Craig also provided significant assistance and kindness to my family and me. Given the considerable difficulties we experienced in securing room cleaning and fresh towels, his efforts to resolve these issues were truly outstanding."
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